Sadia Hacene
Oakland,CA
Summary
Detail-oriented healthcare professional with an Associate’s degree in Health Sciences and hands-on experience as a pharmacy technician and supervisor. Strong foundation in medical terminology, human anatomy and physiology, pharmacology principles, and patient care practices. Skilled in interpreting prescriptions, documenting patient information, maintaining HIPAA compliance, and supporting safe medication processes. Experienced in working in fast-paced healthcare settings, collaborating with interdisciplinary teams, and prioritizing patient safety, accuracy, and quality care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Berkeley, CA
01.2024 - Current
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and safety standards.
- Assisted in inventory management, maintaining stock levels and minimizing medication shortages.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Collaborated with pharmacists to ensure timely dispensing of medications and patient care support.
- Conducted medication reviews, enhancing patient safety through thorough checks and validations.
- Managed electronic health records system efficiently, ensuring accurate documentation of patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Supervisor
CVS Pharmacy
Berkeley, CA
01.2022 - Current
- Assisted in daily operations to ensure smooth shift transitions and workflow efficiency.
- Monitored team performance and provided feedback to enhance productivity and morale.
- Trained new employees on safety protocols and operational procedures for compliance.
- Coordinated inventory management, ensuring adequate stock levels for seamless service delivery.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction standards.
- Implemented cleaning and maintenance schedules to uphold workplace safety and hygiene standards.
- Participated in team meetings to discuss challenges and propose viable solutions for improvement.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
EKG Technician -
Cal Regional
Oakland, CA12.2025
Associate Degree In Health Sciences - Health Sciences
Merritt College
Oakland, CA05.2025
Skills
- Medical Terminology
- Human Anatomy & Physiology
- Patient Scheduling & Appointment Coordination
- Insurance Verification & Eligibility Checks
- Billing Support & Prior Authorization Basics
- Patient Care & Safety
- Medication Handling & Prescription Interpretation
- HIPAA Compliance & Patient Confidentiality
- Electronic Health Records (EHR) Documentation
- Vital Signs Monitoring
- Communication & Patient Interaction
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Team Collaboration in Clinical Settings
- Supervisory & Leadership Skills
- Problem-Solving in Fast-Paced Healthcare Environments
Timeline
Pharmacy Technician
CVS Pharmacy
01.2024 - Current
Shift Supervisor
CVS Pharmacy
01.2022 - Current
EKG Technician -
Cal Regional
Associate Degree In Health Sciences - Health Sciences
Merritt College