FALISA ROBERTSON
Jacksonville,FL
Summary
I am proficient in office administration, business communications, team collaboration, and qualitative and quantitative analysis. My proven track record demonstrates my ability to streamline complicated operations in fast-paced environments while managing diversified office administrative functions, events, customer assistance, and team support.
As a highly motivated employee, I always strive to take on new challenges and have a strong work ethic, adaptability, and exceptional interpersonal skills. My ability to work effectively unsupervised with a quick grasp of new skills makes me an asset to any team. I am only six credits away from a Bachelor of Science in Education, which further underscores my commitment to personal and professional development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Principal Secretary /Bookkeeper
Duval County Public School/Merrill Road Elementary
Jacksonville, FL
06.2021 - Current
- Provided administrative support to the Office Manager and other staff members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted visitors and directed to appropriate location or person.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Office Administrator Clerk
Sandalwood High School
Jacksonville, FL
09.2013 - 06.2021
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Filtered emails based on importance and escalated issues to leadership.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Assistant
Kernan Middle
Jacksonville, FL
07.2002 - 09.2013
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Dispersed incoming mail to correct recipients throughout office.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Trained staff members to perform work activities and use computer applications.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
Library Office Assistant
Pinedale Elementary School
Jacksonville, FL
03.2000 - 06.2002
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
Paraprofessional
DUVAL COUNTY PUBLIC SCHOOL/ Pinedale Elementary
Jacksonville, FL
09.1994 - 03.2000
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supported students throughout academic instruction and assignments.
- Created and maintained positive relationships with students, parents, and colleagues.
- Ensured that all safety regulations were followed in the classroom environment.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Distributed textbooks, workbooks, papers and pencils to students.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Education
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School
06-1984
Bachelor of Science - Education Studies
Grand Canyon University
Bachelor of Science - Education Studies
University of Phoenix
Skills
- Business Administration
- Workforce Management
- Staff Management
- Customer Engagement
- Payroll Administration
- Administrative Support
- Maintaining Accounting Ledger
- Budget Support
- Office Management
- Management supply Inventory
- Bookkeeping and Kelly Staffing & ESS Substitutes/ payroll
- Include Athletic Director Assistant, TEAM-Up
- Community Ed, Extended Day program
- Microsoft (Excel, Word, PowerPoint) approvals
- Proficient with FOCUS/Genesis, and Destiny, Manage
- Multiple phone lines simultaneously
- Strict adherence to FERPA regulations and sensitive
- Conflict resolution
- Budget Support
- Office Management
- Management supply Inventory
Certification
First Aid/CPR
Activities
National Notary Association, Notary Public, 2007- present
References
- Kesha D. Williams, Ph.D., kdwilliams@virtualsciteacher.com
- Scott Schneider, schneiders@duvalschools.org
- Victoria Schultz, schultzv@duvalschools.org
Accomplishments
AWARDS , Employee of Year Award winner at Kernan Middle School, 2007
Timeline
Principal Secretary /Bookkeeper
Duval County Public School/Merrill Road Elementary
06.2021 - Current
Office Administrator Clerk
Sandalwood High School
09.2013 - 06.2021
Office Assistant
Kernan Middle
07.2002 - 09.2013
Library Office Assistant
Pinedale Elementary School
03.2000 - 06.2002
Paraprofessional
DUVAL COUNTY PUBLIC SCHOOL/ Pinedale Elementary
09.1994 - 03.2000
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School
Bachelor of Science - Education Studies
Grand Canyon University
Bachelor of Science - Education Studies
University of Phoenix
First Aid/CPR
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