Fallon Greathouse
Kansas City,MO
Summary
Dynamic hospitality professional with a proven track record at 54th Street Restaurant & Drafthouse, excelling in high-pressure environments. Renowned for strong multitasking abilities and engaging personality, I enhance customer experiences through suggestive selling and craft cocktail preparation, fostering loyalty and repeat business. Highly reliable and committed to service excellence.
Overview
24
24
years of professional experience
Work History
Bartender
54th Street Restaurant & Drafthouse
06.2007 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
54th Street Grill & Bar
06.2003 - 06.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Host
54th Street Grill & Bar
04.2001 - 06.2003
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Platte County High School
Platte City, MOCulinary Arts
Northland Career Center
Platte City, MOSkills
- Strong multitasking
- Highly reliable
- Engaging personality
- Hospitality service expertise
- Suggestive selling
- Responsible alcohol service
- New hire training
- Health codes compliance
- Craft cocktail preparation
Work Preference
Work Type
Full TimeGig WorkLocation Preference
On-SiteTimeline
Bartender
54th Street Restaurant & Drafthouse
06.2007 - Current
Server
54th Street Grill & Bar
06.2003 - 06.2007
Host
54th Street Grill & Bar
04.2001 - 06.2003
High School Diploma -
Platte County High School
Culinary Arts
Northland Career Center
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