Fallon hardaway
Middle River,MD
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Lobster Restaurant. Proven ability to multitask in high-volume dining environments while training new staff and enhancing guest engagement. Experienced in cash handling and maintaining operational standards, ensuring a welcoming atmosphere and repeat visits.
Overview
21
21
years of professional experience
Work History
Server/Bartender
Red Lobster Restaurant
01.2005 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Maintained cleanliness and organization of dining area and bar to enhance guest experience.
- Processed customer orders accurately while managing multiple tables in a fast-paced environment.
- Assisted in training new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Upsold menu items and promotions, contributing to increased sales and customer satisfaction.
- Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
- Executed cash handling procedures accurately, ensuring all transactions were processed correctly.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Anesthesia Technologist
John's Hopkins Hospital
06.2022 - 07.2024
- Assisted anesthesia providers in preparing and maintaining equipment for surgical procedures.
- Monitored and documented patient vital signs during anesthesia administration to ensure safety.
- Conducted routine maintenance and calibration of anesthesia machines to uphold operational standards.
- Prepared and organized anesthesia supplies and medications for efficient workflow in the operating room.
- Implemented best practices for infection control in the anesthesia setting to enhance patient safety.
- Facilitated communication between anesthesia providers and surgical teams to optimize patient management.
Education
Associate of Applied Science - Anesthesia Technolgy
The Community College of Baltimore County
Catonsville, MD06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Server training
- Reliable and responsible
- Multitasking Abilities
Timeline
Anesthesia Technologist
John's Hopkins Hospital
06.2022 - 07.2024
Server/Bartender
Red Lobster Restaurant
01.2005 - 11.2025
Associate of Applied Science - Anesthesia Technolgy
The Community College of Baltimore County