Fallon Ricks
New Orleans,LA
Summary
Dedicated administrative professional recognized for professionalism and strong analytical skills. Committed to delivering exceptional customer service and optimizing program operations while maintaining high standards of documentation and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Department of Veterans Affairs
02.2022 - Current
- Coordinated administrative functions to ensure efficient program operations.
- Managed scheduling and logistics for veteran support programs and events.
- Prepared and maintained accurate documentation of program activities and outcomes.
- Assisted in developing training materials to enhance staff knowledge and performance.
- Provided support in budget tracking and resource allocation for various projects.
- Collaborated with team members to identify process improvements and implement solutions.
- Developed and implemented training programs for staff to improve skill sets and performance.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Facilitated regular team meetings to discuss progress, challenges, and solutions.
- Managed budget allocations effectively to optimize resource utilization across projects.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for department growth.
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2019 - 02.2022
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Streamlined medical record management processes to enhance data retrieval efficiency.
- Provided comprehensive administrative support in a high-volume healthcare environment.
- Assisted veterans with claims processing and eligibility inquiries, ensuring accurate information delivery.
- Trained new staff on office protocols and electronic health record systems for seamless integration.
- Collaborated with multidisciplinary teams to improve patient care and operational efficiency.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Developed training materials and conducted workshops to enhance team performance and service delivery.
- Developed reference guides and SharePoint sites for administrative/clinical staff; trained MSAs and Utilization Review team members on new processes; created weekly discharge assignments
- Built tools to track Veterans treated for COVID at community facilities; contributed reports tracking admissions to community inpatient rehab facilities
- Assisted with HR related activities; maintained confidiality and HIPAA compliance; supported RNs with close of business reports; coordinated space needs and moves
- Utilized various systems (CPRS, VISTA, ECAT, VSSC, ) to gather data for reports and assignments; supported VATAS
- Reviewed daily consults for expedited care; ensured Mission Act access to care guidelines were followed; bridged communication among community facilities d OCC Centralized Call Center
- Adjudicated complex/sensitive claims; analyzed documentation needs; requested additional records as needed; communicated outcomes in writing to Veterans and community facilities
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Improved office productivity by organizing supplies inventory management system resulting in lower costs.
Medical Office Assistant
Hales Pedicatrics
03.2015 - 10.2017
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in patient intake procedures, ensuring accurate documentation and data entry.
- Maintained medical records systems, ensuring compliance with HIPAA regulations and confidentiality standards.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Trained new staff on office procedures and electronic health record systems for improved operational consistency.
- Supervised daily office operations, leading team efforts to maintain high service quality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Education
Biology
University of New Orleans
New Orleans, LASkills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Records management
- Meeting facilitation
- Memo preparation
- Analytical thinking
- Professionalism
- Written communication
Accomplishments
- Collaborated with team of 5 in the development of OCC 2025 Performance Excellence Fair Project. Resulted in winning 3rd place.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully achieved improved task visibility by introducing SharePoint to streamline tracking of various tasks.
Certification
- JavaScript, Operation Spark - 2016
Timeline
Program Support Assistant
Department of Veterans Affairs
02.2022 - Current
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2019 - 02.2022
Medical Office Assistant
Hales Pedicatrics
03.2015 - 10.2017
Biology
University of New Orleans