Fallon Wolff
Tampa ,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
General Employee
Playa Bowls
04.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed over 50 customer calls per day
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
Hostess/Waitress
Lombardi Pizza Co.
02.2021 - 01.2022
- Made customers feel welcomed, discussed specials, and took orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Solely managed restaurant on Monday evenings
Cashier
Michael's Arts & Crafts Store
11.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ06.2022
Skills
- Customer Service
- Staff Training
- Organization and Time Management
- Waiting Tables
- Menu Memorization
- Billing and Payment Processing
- Hospitality and Accommodation
- Easily taught
Previously worked with Toast platform
Used to take in-house and over-the-phone orders
Timeline
General Employee
Playa Bowls
04.2022 - 07.2022
Hostess/Waitress
Lombardi Pizza Co.
02.2021 - 01.2022
Cashier
Michael's Arts & Crafts Store
11.2020 - 01.2021
High School Diploma -
Bridgewater-Raritan High School
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