Fallonn Frazier
Houston,TX
Summary
Compassionate private home health care provider diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Hands to Lend Assisted Living
Cypress , TX
2014.03 - 2024.08
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Explained policies, procedures and services to patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assisted patients with activities of daily living.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Monitored individuals to identify and address specific care needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded vital signs, weight and patient information in electronic health records system.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Implemented creative activities to emotionally support patients throughout medical treatment.
Teacher Aid - Part Time
CyFair ISD
Cypress , TX
2013.05 - 2016.09
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Enforced rules for behavior and procedures to maintain order among class.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Distributed and collected tests and homework to prepare for grading by head teacher.
Assistant Store Manager
Value City Furniture
Cleveland , OH
2004.03 - 2013.02
- Handled scheduling for store shifts to achieve adequate staffing.
- Helped customers find specific products, answered questions and offered product advice.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Formed and sustained strategic relationships with clients.
- Adhered to company initiatives and achieved established goals.
Education
Certified Nurse Assistant
2016
Associates Degree - Business Administration
Remington College
11.2008
Skills
- Critical Thinking
- Verbal and Written Communication
- HIPAA Compliance
- First Aid/CPR
- Caregiver Relations
- Multitasking and Prioritization
- Decision Making
- Problem-Solving
- Recruitment and Hiring
- Scheduling and Coordinating
- Emergency Readiness
- Administrative Staff Supervision
- Bed Making and Changing
- Emotional Support and Companionship
- ADL'S
- Vitals Monitoring and Documentation
- Meal Planning and Preparation
- Training and Development
- Microsoft Office Expertise
- Customer Relations
- Payroll Management
Professional Experience
- Board Member | Strong Women Advancing Against Turmoil Society (SWAAT)
May 2019–Present
References
References Upon Request
Timeline
Assistant Manager
Hands to Lend Assisted Living
2014.03 - 2024.08
Teacher Aid - Part Time
CyFair ISD
2013.05 - 2016.09
Assistant Store Manager
Value City Furniture
2004.03 - 2013.02
Certified Nurse Assistant
Associates Degree - Business Administration
Remington College
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