Fallou Ndow
Irving,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx Ground
Hutchins, TX
07.2022 - Current
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, through the movement of trailers in the yard dispatched by the line haul department
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Package Handler Trainer
Fed Ex Ground
Hutchins, TX
10.2021 - 06.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
Distribution Center Supervisor
Abercrombie & Fitch
New Albany, OH
08.2019 - 09.2021
- Implemented quality control measures to reduce errors in order processing, resulting in increased customer satisfaction.
- Reduced order processing time with enhanced inventory control procedures.
- Investigated operational errors to determine cause and recommended corrective actions.
- Ensured compliance with all relevant industry regulations as well as internal policies governing health and safety standards throughout daily operations.
- Supervised a team of warehouse employees, ensuring timely and accurate order fulfillment.
- Managed scheduling, allocating resources efficiently to meet daily workload demands.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Hired, evaluated, developed and optimized performance of hourly associates.
- Coached and mentored new hires to ensure successful integration into the team and ongoing professional development.
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Warehouse Manager
Kroger, Fred Meyer Distribution Center
Columbus, OH
11.2017 - 07.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
Skills
- Sort Control(Dallas Hub)
- Microsoft Office(Word, Excel, PowerPoint etc)
- API
- Java
- SQL
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Employee relations and conflict resolution
- Planning and Implementation
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
Awards
- Safety Above All AM Employee of the Month August FY25
- Dallas Hub FY24 AM Most Improved Ops Manager
Additional Information
I currently work as a Sort Control Operator in the Dallas Hub where I focus on controlling the flow allocated to different areas with respect to the amount of staffing.
I also stay in contact with the maintenance team and the facers to ensure that the building/ conveyor belts runs effectively with no issues which can help reduce cost effectiveness metrics such as Rehandle and increases productivity.
Timeline
Operations Manager
FedEx Ground
07.2022 - Current
Package Handler Trainer
Fed Ex Ground
10.2021 - 06.2022
Distribution Center Supervisor
Abercrombie & Fitch
08.2019 - 09.2021
Warehouse Manager
Kroger, Fred Meyer Distribution Center
11.2017 - 07.2019