Falon E Upton
Albemarle,NC
Summary
Reliable and service-driven professional with proven experience in customer-facing roles, cash handling, and administrative support. Exceptionally skilled in communication, conflict resolution, and maintaining a high level of accuracy under pressure. Known for a friendly and trustworthy demeanor with a strong work ethic, seeking to bring excellent organizational and customer service skills to a Bank Teller position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Credit Representative
Farmers Home Furniture
Troy, NC
02.2025 - Current
- Contributed to revenue growth by efficiently processing a high volume of quality loan applications within established timeframes.
- Coordinated with legal counsel on complex credit issues, including contract negotiations and litigation proceedings.
- Managed collection work and contacted customers to collect delinquent balances.
Senior Counselor
YMCA
Albemarle, NC
10.2024 - Current
- Built strong relationships through daily parent communication and feedback.
- Ensured safety, structure, and professionalism in high-responsibility situations involving children.
- Practiced attentive listening and precise instruction delivery with children and coworkers.
Office Intern
Boomerang Church International
Albemarle, NC
09.2024 - Current
- Managed church facility readiness and participated in strategic planning, demonstrating reliability and initiative.
- Supported event logistics and handled materials setup—experience applicable to administrative support functions.
- Assisted with community outreach and public interactions, showcasing strong interpersonal skills.
- Assumed additional tasks and ran errands to alleviate workloads.
Ice Cream Server /Crew Shift Leader
Simply Natural Creamery & Jersey Farm
Morehead City, NC
08.2023 - 09.2024
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained financial accuracy by balancing cash drawers daily as well as filling end of day paperwork for upper management.
- Trained team members and handled customer concerns, developing leadership and conflict-resolution skills.
- Delivered efficient service and built customer loyalty in a fast-paced environment.
Office Intern
Cstone Church
Newbern , NC
01.2024 - 06.2024
- Scheduled and coordinated volunteers, demonstrating organizational skills and tech proficiency.
- Created lesson plans and handled visitor inquiries with professionalism and warmth.
- Supported event planning, which required multitasking, planning, and reliability.
Cashier
Dee Gee's Gifts and Books
Morehead City, NC
08.2022 - 06.2023
- Processed payments via cash, check, card, and gift options with speed and accuracy.
- Assisted customers with product knowledge and special orders, ensuring a pleasant and informative shopping experience.
- Maintained store appearance and merchandising—attention to detail was key.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-2024
Bachelor of Arts - Theology
Boomerang University
Skills
- Cash Handling & Register Operations
- Customer Service & Conflict Resolution
- Attention to Detail & Accuracy
- Professional Communication
- POS Systems & Excel Proficiency
- Team Collaboration & Leadership
- Time Management & Dependability
- Confidentiality & Ethical Judgment
Certification
Micro-Credentials, General Employability / Soft Skills
CPR Certified by AHA
References
References available upon request.
Timeline
Credit Representative
Farmers Home Furniture
02.2025 - Current
Senior Counselor
YMCA
10.2024 - Current
Office Intern
Boomerang Church International
09.2024 - Current
Office Intern
Cstone Church
01.2024 - 06.2024
Ice Cream Server /Crew Shift Leader
Simply Natural Creamery & Jersey Farm
08.2023 - 09.2024
Cashier
Dee Gee's Gifts and Books
08.2022 - 06.2023
Bachelor of Arts - Theology
Boomerang University
High School Diploma -
West Carteret High School
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