Falyn Derrick
Port Huron,MI
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Mancinos Pizza And Grinders. Excelled in fast-paced environments, enhancing customer satisfaction and resolving conflicts with a blend of decision-making and relationship-building skills. Achieved significant departmental goals through strategic planning and performance metrics, demonstrating exceptional adaptability and attention to detail.
Overview
6
6
years of professional experience
Work History
Manager
Mancinos Pizza And Grinders
Port Huron, MI
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Completed companies opening and closing procedures
- Handled money/ made bank deposits.
- Overseen employees work in front and back of house to ensure compliance with companies regulations on food and safety guidelines.
Assembly Line Worker
ZF Marysville
Marysville, MI
05.2023 - 08.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Cashier
Panera Bread
Fort Gratiot, Mi
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Drive thru cashier
- Completed bagged and handed out orders..
Education
General Studies
2GEN
Port Huron, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Multitasking
- Attention to detail
- Relationship building
- Working in a fast paced environment
- Adaptability
- Flexibility
Timeline
Assembly Line Worker
ZF Marysville
05.2023 - 08.2023
Cashier
Panera Bread
02.2023 - 05.2023
Manager
Mancinos Pizza And Grinders
04.2019 - Current
General Studies
2GEN