Fama Diakhoumpa
3347 Tiemann Av,NY
Summary
Accomplished security and hospitality professional with a proven track record at Marriott Hotel, excelling in customer service and CCTV surveillance. Expert in creating welcoming environments and enhancing safety through meticulous security protocols. Skilled in relationship building and complex problem-solving, consistently improving guest satisfaction and safety standards.
Overview
9
9
years of professional experience
Work History
Security Officer /concierge
Cohen Brothers Inc
02.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Room Inspector
Marriott Hotel
05.2020 - 09.2020
- Collaborated with various team members to meet guests' requests.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
- Maintained records in property management system for room inspections.
Front Desk Receptionist / Room Inspector
Hotel Blackhawk by Marriott
07.2016 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
Education
High School Diploma - Liberal Arts
Blaise Dianne High School
Dakar (Senegal)07.2011
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Patrol operations
- Access control
Languages
French
Full Professional
Timeline
Security Officer /concierge
Cohen Brothers Inc
02.2023 - Current
Room Inspector
Marriott Hotel
05.2020 - 09.2020
Front Desk Receptionist / Room Inspector
Hotel Blackhawk by Marriott
07.2016 - 04.2020
High School Diploma - Liberal Arts
Blaise Dianne High School
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