FAMOUS TSIMEKPE
Manchester,CT
Summary
Meticulous Mobile Phone Technician with 6 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for Android-based smartphones (Eagerly to do same with iOS based smartphones). Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Mobile Repair Technician / Sales Consultant
PHAMES TECHNOLOGIES
11.2020 - 08.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied external accessories such as screen protectors, skins and more.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Managed over 35 to 50 customer calls per day.
Mobile Phone Technician
Electroland Gh (Samsung)
10.2016 - 08.2020
- Installed replacement screen (OCTA, LCD, OLED etc.), Mother Board (PBA or PCB) and Charging Systems. On Warranty and Out of warranty Bases
- Applied external accessories such as screen protectors, skins and more.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- As Senior Engineer and manage over 100 Elite customers in Ghana when it comes to Samsung phones and tablets E.g. Vice President, Ministers and celebrities.
Shop Manager
ARMADIO CLOTHING
07.2013 - 01.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Developed new promotional campaigns to attract new customers.
- Managed over 20 customer calls per day.
Education
DIPLOMA - Information Technology
DeBest Pre-University
ACCRA-DANSOMAN 10.2010 - 11.2012
CERTIFICATE PROGRAM - COMPUTER HARDWARE AND NETWORKING
IPMC GHANA
ACCRA-DANSOMAN 01.2010 - 07.2010
Skills
- Screen Repair
- Device Decommissioning
- Consumer Training
- Battery Replacement
- Records Management
- Educating Customers
Timeline
Mobile Repair Technician / Sales Consultant
PHAMES TECHNOLOGIES
11.2020 - 08.2023
Mobile Phone Technician
Electroland Gh (Samsung)
10.2016 - 08.2020
Shop Manager
ARMADIO CLOTHING
07.2013 - 01.2016
DIPLOMA - Information Technology
DeBest Pre-University
10.2010 - 11.2012
CERTIFICATE PROGRAM - COMPUTER HARDWARE AND NETWORKING
IPMC GHANA
01.2010 - 07.2010
DJing and Soccer
For the love of music, i do my own mixes on my free time
Play soccer when i want to exercise
DJing and Soccer
For the love of music, i do my own mixes on my free time
Play soccer when i want to exercise
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