Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
DJing and Soccer
DJing and Soccer
Generic
Open To Work
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FAMOUS TSIMEKPE

Direct Support Professional
East Hartford,CT

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Direct Support ProfessionalMobile Repair Technician / Sales ConsultantMobile Phone TechnicianShop ManagerDirect Support Professional

Work Type

Full TimePart TimeGig WorkContract Work

Location Preference

On-SiteRemoteHybrid
Location: East Hartford, CT, US
Open to relocation: Yes

Minimum Desired Compensation

$25/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits401k matchPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home option

Summary

Meticulous Mobile Phone Technician with 6 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for Android-based smartphones (Eagerly to do same with iOS based smartphones). Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Direct Support Professional

Trusted Angel LLC
Manchester, CT
08.2023 - 10.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Transported clients to and from medical appointments with safety and efficiency.

Mobile Repair Technician / Sales Consultant

PHAMES TECHNOLOGIES
Leominster, MA
11.2020 - 08.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Applied external accessories such as screen protectors, skins and more.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Managed over 35 to 50 customer calls per day.

Direct Support Professional

Sunrise Group Homes
Hartford, CT
10.2024 - Current
  • Scheduled daily and weekly care hours for client caseload.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted disabled clients to support independence and well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Advocated for clients' rights and needs within community resources and services.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Mobile Phone Technician

Electroland Gh (Samsung)
ACCRA
10.2016 - 08.2020
  • Installed replacement screen (OCTA, LCD, OLED etc.), Mother Board (PBA or PCB) and Charging Systems. On Warranty and Out of warranty Bases
  • Applied external accessories such as screen protectors, skins and more.
  • Provided advice to consumers on safety and reliability of third-party replacement parts.
  • Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • As Senior Engineer and manage over 100 Elite customers in Ghana when it comes to Samsung phones and tablets E.g. Vice President, Ministers and celebrities.

Shop Manager

ARMADIO CLOTHING
ACCRA
07.2013 - 01.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Managed over 20 customer calls per day.

Education

DIPLOMA - Information Technology

DeBest Pre-University
ACCRA-DANSOMAN
10.2010 - 11.2012

CERTIFICATE PROGRAM - COMPUTER HARDWARE AND NETWORKING

IPMC GHANA
ACCRA-DANSOMAN
01.2010 - 07.2010

Skills

  • Screen Repair
  • Device Decommissioning
  • Consumer Training
  • Battery Replacement
  • Records Management
  • Educating Customers

Timeline

Direct Support Professional

Sunrise Group Homes
10.2024 - Current

Direct Support Professional

Trusted Angel LLC
08.2023 - 10.2024

Mobile Repair Technician / Sales Consultant

PHAMES TECHNOLOGIES
11.2020 - 08.2023

Mobile Phone Technician

Electroland Gh (Samsung)
10.2016 - 08.2020

Shop Manager

ARMADIO CLOTHING
07.2013 - 01.2016

DIPLOMA - Information Technology

DeBest Pre-University
10.2010 - 11.2012

CERTIFICATE PROGRAM - COMPUTER HARDWARE AND NETWORKING

IPMC GHANA
01.2010 - 07.2010

DJing and Soccer

For the love of music, i do my own mixes on my free time

Play soccer when i want to exercise 

DJing and Soccer

For the love of music, i do my own mixes on my free time

Play soccer when i want to exercise 

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FAMOUS TSIMEKPEDirect Support Professional