Famous Wiggins III
Plano,TX
Summary
Customer Service Specialist with experience in resolving customer inquiries and conflicts to boost satisfaction levels. Exceptional communication skills and adept multitasking abilities have consistently improved operational efficiency. Recognized for building positive relationships through a deep understanding of customer needs, delivering timely and effective solutions. Aiming to leverage these skills to enhance service experiences within a dynamic environment.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
AT&T
Carrollton, TX
10.2023 - 12.2024
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Audited customer account information to identify issues and develop solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Prepared daily activity reports summarizing activities related to customer support requests.
Amazon
Seasonal Fullfillment/Sorter
Carrollton, TX
10.2023 - 09.2024
- Checked software programs for usability, functionality, and design issues.
- Organized and stacked product boxes on pallets, ensuring no damage occurred.
- Checked items for imperfections, confirming compliance with quality criteria prior to sorting.
- Teamed up with different teams to tackle intricate challenges.
Package Handler
FedEx Ground
Fort Worth, US
08.2020 - 10.2023
- The Package handler is responsible for sorting and moving packages within a warehouse or distribution center
- They work in a fast-paced, physically demanding environment, frequently lifting and moving heavy packages
- In addition to sorting and loading packages into trucks efficiently and accurately, they also track packages and resolve any issues that might arise during shipping
Education
Associate of Applied Science - Applied Science
Stratford University
Virginia Beach, VASkills
- Complaint resolution
- Price quotes
- Excellent written and oral communication
- Customer relationship management
- Good communication skills
- Customer service
- Call centers
- Customer relations
- CRM software
- Customer retention
Timeline
Customer Support Specialist
AT&T
10.2023 - 12.2024
Amazon
Seasonal Fullfillment/Sorter
10.2023 - 09.2024
Package Handler
FedEx Ground
08.2020 - 10.2023
Associate of Applied Science - Applied Science
Stratford University
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