Fana Jeremiah
Jamaica Queens
Summary
Oversaw customer service operations in hospital and home infusion environments. Cultivated a culture of excellence in customer care through dedicated support and training initiatives. Fostered strong relationships with patients to improve satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Nutrition Coordinator
Option Care Home Health
2025 - Current
- Monitor patients' enteral nutrition needs monthly.
Process delivery tickets and track supply inventory.
Generate order renewals in advance of expiration dates.
Provide patients with formulary supply options and assist with conversions.
Patient Scheduler
Option care Home Infusion
11.2015 - 10.2024
- Patient scheduler is responsible for ensuring that all patients of Option Care receive the necessary medication and supplies they need as outlined in physician orders. Also schedule clinical staff to visit patients. Works closely with the pharmacy, nursing and warehouse to determine schedule needs and availability to insure appropriate patient care. Ensures appropriate staffing is arranged for all patient care. Coordinates, monitors and schedules patient care across all clinical areas. Contacts patients and clinicians to schedule and confirm deliveries and visits. Responsible for interpreting physician's orders and scheduling according to orders. Responsible for interpreting physician's orders and scheduling according to orders. Coordinate scheduling needs with staffing availability. Insures management is aware of staffing needs and requirements. Facilitates patient complaints or issues to appropriate department. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. Accepts other responsibilities and duties that may be assigned.
Coordinator Referral/ Clerk, Intake
Walgreens Trinity Homecare
03.2014 - 01.2015
- Completes and accurately enters patient demographic and therapy information into the system. Performs Insurance Verification of benefit coverage on all of patient's insurance plans for each service being provided.
- Determines estimated patient financial responsibility using insurance verification information and payer contracts and/or self-pay guidelines. Obtains initial authorization prior to admitting the patient for all services for any insurance plan that has authorization requirements.
Education
High School Diploma -
John Adams High School
101-01 Rockaway Boulevard Ozone Park Queens, 103-1Skills
- Achieved successful conflict resolution through effective communication and leadership Enhanced team performance by managing time efficiently under pressure Drove decision-making processes to support project objectives
Timeline
Patient Scheduler
Option care Home Infusion
11.2015 - 10.2024
Coordinator Referral/ Clerk, Intake
Walgreens Trinity Homecare
03.2014 - 01.2015
Nutrition Coordinator
Option Care Home Health
2025 - Current
High School Diploma -
John Adams High School