Fancesca Cherestal
Summary
Experienced professional in food and beverage management, consistently achieving operational excellence and exceeding customer expectations. Skilled in strategic planning and team coordination to drive performance optimization. Proven track record of elevating service quality and upholding high standards in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Food & Beverage Manager
The Park Restaurant
11.2023 - 11.2024
- Spearheaded the opening of The Park restaurant at Parkland Golf and Country Club. Leading a team of 65+ employees
- Oversaw recruitment, onboarding, training, and development of staff, ensuring high standards of member service and operational efficiency.
- Managed payroll, scheduling, and labor cost for the entire front of house team, driving operational success
- Managed the restaurant's reservation system with OpenTable, serving 800+ members, to optimize seating capacity and enhance the member experience.
Restaurant Manager
Tulum Prime
04.2023 - 10.2023
- Organized and executed a variety of events, including Taco Tuesday, Sip & Shop and Sunday Brunch to enhance guest engagement and increase revenue.
- Managed daily restaurant operations, including opening and closing procedures, ensuring smooth and efficient service.
- Maintained a professional yet enjoyable work environment for the employees and guest, promoting high standard of service
- Handled recruitment, onboarding, and comprehensive training of new hires, ensuring adherence to all policies and procedures.
Server
Mario's Osteria
01.2022 - 04.2023
- Served a busy, fast pace Italian restaurant during lunch and dinner shifts, with an average to 80-150 guest per shift.
- Worked large events such as baby showers and holiday parties for our guest
- Memorized over 40 menu items to give proper recommendations to guest.
- Formally trained new hires on menu items, computer systems, and company standards, and service expectations
Restaurant Manager
Park Pizza & Brewing Co
05.2020 - 10.2021
- Coached employees on food safety, sanitation, COVID-19 protocols, customer service, menu knowledge to drive revenue
- Trained all front of house staff on policies, procedures and guest service techniques to ensure positive guest experience
- Managed Host stand while utilizing Open Table systems to manage daily reservations
Restaurant Manager
Joes American Bar & Grill
10.2019 - 03.2020
- Managed all contracted events, set up of décor and plating of catered meals
- Scheduled and directed staff in daily projects to maximize daily productivity
- Trained employees on food handling, money handling, and cleaning roles to facilitate restaurant operations
Corporate Trainer
Boxi Park
02.2019 - 02.2019
- Chosen to be a part of Tavistock's corporate training team to open a new restaurant concept
- Implemented training materials to all new employees on company policies and procedures
- Coached new employee on use of POS systems, park etiquette and overall guest experience
Server
Joes American Bar & Grill
08.2017 - 01.2019
- Memorized over 30+ menu items and rotating specials in order to give customized recommendations to guest
- Recognized by management as a top performer to consistently delivering quality customer service
- Upkeep a clean environment for all guest to maintain quality assurance procedures and protocols
Education
Bachelor's Degree - Psychology
Pine Manor College
Chestnut Hill, MA01.2011
Skills
- Team Leadership
- Staff Development
- Guest Experience
- Customer Service
- Event Planning
- Coordination
- Employee Recruitment
- Onboarding
- OpenTable Reservation Platform
- Menu development
- Food and beverage operations
Languages
English
French
Haitian Creole
Timeline
Food & Beverage Manager
The Park Restaurant
11.2023 - 11.2024
Restaurant Manager
Tulum Prime
04.2023 - 10.2023
Server
Mario's Osteria
01.2022 - 04.2023
Restaurant Manager
Park Pizza & Brewing Co
05.2020 - 10.2021
Restaurant Manager
Joes American Bar & Grill
10.2019 - 03.2020
Corporate Trainer
Boxi Park
02.2019 - 02.2019
Server
Joes American Bar & Grill
08.2017 - 01.2019
Bachelor's Degree - Psychology
Pine Manor College
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