Fancie Pace
Loma,CO
Summary
I am a licensed cosmetologist with a knack for friendly communication and active listening. Skilled in multitasking and service prioritization, I have a track record of improving client experiences across diverse roles, including healthcare and hospitality, by leveraging both hard and soft skills effectively. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Alexanders Beauty
05.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Restaurant Waitress
Bostons Pizza
02.2019 - Current
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Patient Care
Aspen Ridge Alzheimer's Special Care Center
02.2019 - 06.2019
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Gym Receptionist
Fruita Health Club
12.2018 - 06.2019
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Education
No Degree - Cosmetology
Intellitec College
Grand Junction, CO02.2024
High School Diploma -
Fruita Monument
Fruita, CO05.2018
Skills
Social skills
Friendly Communication
Active Listening
Licensed Cosmetologist
Clear Communication
Customer Service
Strong multitasking
Service prioritization
Memory retention
Timeline
Cosmetologist
Alexanders Beauty
05.2024 - Current
Restaurant Waitress
Bostons Pizza
02.2019 - Current
Patient Care
Aspen Ridge Alzheimer's Special Care Center
02.2019 - 06.2019
Gym Receptionist
Fruita Health Club
12.2018 - 06.2019
No Degree - Cosmetology
Intellitec College
High School Diploma -
Fruita Monument
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