Hi, I’m
Fancy Vang
Elk Grove,CA
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Target. Skilled in organization and critical thinking, adept at handling high-stress situations and improving service delivery. Successfully trained personnel, showcasing strong leadership and problem-solving abilities. Achieved significant improvements in operational workflows and customer loyalty through active listening and effective complaint resolution. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant position. Ready to help team achieve company goals.
Overview
7
years of professional experience
Work History
James Beauty Supply
Cashier Helper
10.2017 - 12.2019
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Famous Pizza
Delivery Driver/Crew Kitchen Staff Member
08.2019 - 04.2022
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Samuel Jackman Middle School
Paraeducator, Special Education
11.2020 - 06.2021
Job overview
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Target
Customer Service Representative
08.2021 - 07.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Tea Bar Fusion Cafe
Server
02.2022 - 05.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
TC Deva Group
Server Shift Leader
07.2023 - 05.2024
Job overview
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Valley High SchoolSacramento, CA
High School Diploma
05.2017
Cosumnes River CollegeSacramento, CA
No Degree from Pre-health Occupation
2029
Unitek College - SacramentoSacramento, CA
No Degree from LVN
02.2025
Sacramento City CollegeSacramento, CA
License Cosmetologist from Cosmetology
04.2028
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Fast Learner
- Time Management
- Team Collaboration
- Support Services
- Data Collection
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Server Shift Leader
TC Deva Group
07.2023 - 05.2024
Server
Tea Bar Fusion Cafe
02.2022 - 05.2023
Customer Service Representative
Target
08.2021 - 07.2023
Paraeducator, Special Education
Samuel Jackman Middle School
11.2020 - 06.2021
Delivery Driver/Crew Kitchen Staff Member
Famous Pizza
08.2019 - 04.2022
Cashier Helper
James Beauty Supply
10.2017 - 12.2019
Valley High School
High School Diploma
Cosumnes River College
No Degree from Pre-health Occupation
Unitek College - Sacramento
No Degree from LVN
Sacramento City College
License Cosmetologist from Cosmetology
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