Fanella Poola
Lake City
Summary
Dedicated Food & Beverage Supervisor with proven success in training teams, optimizing operations, and enhancing guest experiences. Skilled in communication and problem-solving, consistently delivering high customer satisfaction.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Food & Beverage Supervisor
Little River Casino & Resort
Manistee, MI
03.2024 - Current
- Supervised daily operations of food and beverage service, ensuring compliance with health and safety standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Implemented scheduling strategies to optimize staffing levels during peak times.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Food & Beverage Dining Room Supervisor
Soaring Eagle Casino & Resort
Mount Pleasant, MI
07.2021 - 04.2022
- Supervised dining room operations to ensure exceptional guest service and satisfaction.
- Trained and mentored staff on restaurant procedures and customer interaction standards.
- Coordinated reservations and managed seating arrangements for optimal flow during peak hours.
- Monitored inventory levels and collaborated with kitchen staff to maintain food quality and safety standards.
- Evaluated employee performance, providing constructive feedback to enhance team productivity.
- Implemented process improvements that streamlined service delivery and reduced wait times for guests.
Dining Shift Supervisor
Soaring Eagle Casino & Resort
Mount Pleasant, Mi
09.2018 - 03.2020
- Supervised daily operations, ensuring adherence to safety protocols and service standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Coordinated shift schedules, optimizing staffing levels for peak operational efficiency.
- Resolved guest inquiries and concerns promptly, maintaining high customer satisfaction rates.
- Conducted performance evaluations, providing constructive feedback to staff members.
Deli Shift Supervisor
Turtle Creek Casino & Resort.
Williamsburg, MI
05.2016 - 12.2017
- Supervised deli operations, ensuring adherence to food safety standards and quality control protocols.
- Trained and mentored team members on customer service best practices and deli procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock and reduce waste.
- Developed schedules for staff, optimizing coverage during peak business hours to improve customer satisfaction.
- Managed inventory levels, placing timely orders to avoid stock shortages or excesses.
- Trained new team members on proper procedures, fostering a culture of teamwork and accountability.
Food & Beverage Shift Supervisor
Apache Gold Casino & Resort
San Carlos, AZ
12.2011 - 10.2013
- Supervised daily operations to ensure compliance with safety protocols and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated scheduling to optimize staffing levels and meet operational requirements.
- Conducted performance evaluations for team members, providing constructive feedback for growth.
- Collaborated with management to develop strategies for enhancing guest experiences and revenue generation.
- Trained new employees and delegated daily tasks and responsibilities.
Tribal Gaming Inspector
Apache Gold Casino & Resort
San Carlos, AZ
11.2008 - 12.2011
- Conducted comprehensive inspections of gaming machines to ensure compliance with regulatory standards.
- Evaluated game operations for adherence to safety and fairness regulations.
- Collaborated with technical teams to troubleshoot and resolve equipment issues efficiently.
- Documented inspection results and prepared detailed reports for management review.
- Monitored gaming floor activities to identify irregularities and enforce operational policies.
- Collaborated with other inspectors and authorities in sharing knowledge, increasing overall effectiveness of the gaming inspection team.
- Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
Food & Beverage Shift Supervisor/ Pavilion Manager
Apache Gold Casino & Resort
San Carlos, AZ
07.2004 - 11.2008
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored financial transactions for accuracy and adherence to internal controls.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Junction City High School
Junction City, KSSkills
- Word Excel
- Point of sale POS software
- Microsoft Office
- Fax Machine
- ADP
- Customer Service
- Building positive relationships that reduce friction and improved morale
- Coaching teams on communication and problem solving
Certification
- Certified Hospitality Supervisor Training - 3/19/24
- Certified Serve Safe Manager 10/27/25-10/27/30
- Serve Safe Alcohol Certification 10/6/25-12/6/28
- Certified Guest Service Professional 9/22/25
- TAM Certified 11/21/24-11/21/27
Languages
Spanish
Limited Working
German
Limited Working
Hopi/Tewa
Native or Bilingual
Timeline
Food & Beverage Supervisor
Little River Casino & Resort
03.2024 - Current
Food & Beverage Dining Room Supervisor
Soaring Eagle Casino & Resort
07.2021 - 04.2022
Dining Shift Supervisor
Soaring Eagle Casino & Resort
09.2018 - 03.2020
Deli Shift Supervisor
Turtle Creek Casino & Resort.
05.2016 - 12.2017
Food & Beverage Shift Supervisor
Apache Gold Casino & Resort
12.2011 - 10.2013
Tribal Gaming Inspector
Apache Gold Casino & Resort
11.2008 - 12.2011
Food & Beverage Shift Supervisor/ Pavilion Manager
Apache Gold Casino & Resort
07.2004 - 11.2008
High School Diploma -
Junction City High School