Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Fanessa Gwinn

Sharon,SC

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Call Agent excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Delivers positive experiences through high-quality customer care. Patient and empathetic Call Agent with extensive background in conflict resolution and customer care. Self-motivated with exceptional communication and computer capabilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Iqor Holdings
01.2024 - Current
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Addressed customer account discrepancies and concerns.

Warehouse Worker

Shutterfly
08.2023 - 12.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Fulfillment Associate

Amazon
05.2023 - 08.2023
  • Consistently provided professional, friendly and engaging service.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise pallets to move in warehouse.
  • Followed procedures at all times for personal and team safety.

Education

No Degree - General Office Services

York Technical College
Rock Hill, SC

Associate of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
02.2011

High School Diploma -

York Comprehensive High School
York, SC
06.1995

Skills

  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability

Skills

Billing, Call Center, Customer Service, Edit, quality, rapport, recording, safety,  telephones, phone, type, computer and communicational skills

Timeline

Call Center Agent

Iqor Holdings
01.2024 - Current

Warehouse Worker

Shutterfly
08.2023 - 12.2023

Fulfillment Associate

Amazon
05.2023 - 08.2023

No Degree - General Office Services

York Technical College

Associate of Science - Criminal Justice

Colorado Technical University

High School Diploma -

York Comprehensive High School
Fanessa Gwinn