TRACEY ANN FAIRWEATHER
Dallas
Summary
Over 10 years of experience providing exceptional customer service in varied call center settings. Well-versed in providing customer support in high-call volume environments. Forward thinking and innovative customer service professional with superior computer skills and telephone etiquette. Flexible, hardworking, and adaptable to change while providing customer satisfaction and customer retention. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Call Center Agent
Honda Finacial Services
Irving
05.2024 - 02.2025
- Process state to state registration for lease and retail accounts
- Use Dealer Track to process titles for new and paid off accounts
- Process lien releases
- Provide explanation for property taxes on lease accounts
- Work with insurance company to process total loss
Call Center Agent
Charter Communication
Irving
11.2016 - 08.2023
- Answering an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Described product and services to customers
- Accurately explain billing in detail and process payments
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Call Center Agent
Global Response
Fort Lauderdale
07.2013 - 10.2016
- Taking inbound and outbound calls and providing customer service professionally and efficiently
- Duties included answering client queries, problem-solving, and providing detailed information on new products
- Assisted in the training of new customer service representatives and associates
- Assisted in the development of new policies and procedures
- Generated repeat business through successful client follow-up
Call Center Agent
PRC Call Center
Fort Lauderdale
05.2010 - 05.2012
- Directed business relations and distribution of company literature to stimulate client’s interest and sales leads
- Delegated responsibilities to new employees and trained them on the company’s computer and telephone system
- Organized and reply to client’s e-mails, fax, and telephones
Call Center Agent
FedEx Call Center
Fort Lauderdale
10.2006 - 08.2009
Education
Bachelor of Business Administration -
Strayer University
Dallas, TX12.2023
Surgical Technology Certificate -
Concorde Career Institute
Miramar, FL05.2015
Skills
- Exceptional communication skills
- Customer Service
- Proficient in Microsoft Office Suite: Word, Excel & PowerPoint
- Quick learner
- Adaptable to Change
- Billing & Coding
- Call processing
- Billing inquiries
- Problem resolution
- Client communication
- Call control skills
Timeline
Call Center Agent
Honda Finacial Services
05.2024 - 02.2025
Call Center Agent
Charter Communication
11.2016 - 08.2023
Call Center Agent
Global Response
07.2013 - 10.2016
Call Center Agent
PRC Call Center
05.2010 - 05.2012
Call Center Agent
FedEx Call Center
10.2006 - 08.2009
Bachelor of Business Administration -
Strayer University
Surgical Technology Certificate -
Concorde Career Institute