Fanita Roberts
Ruskin,US
Summary
I’m very dependable and fast learner. I take pride in any position I work. Diligent Health Information Coordinator with solid background in managing patient records and ensuring data accuracy. Ensuring accurate and timely data entry. Successfully implemented streamlined processes that improved record-keeping efficiency. Demonstrated strong skills in data management and regulatory compliance.
Utilizes effective organizational skills to manage patient records and maintain compliance. Knowledge of health information systems and data privacy regulations, enhancing overall data quality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Health Information Coordinator
Braden River Rehabilitation Center
04.2024 - Current
- Catching up on filing and scanning
- Filing paperwork and making admission and discharge charts for compliance
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Supported quality assurance initiatives through consistent monitoring of clinical data and reporting trends to management.
- Coordinated staff training sessions on various aspects of health information management, fostering a knowledgeable and skilled workforce.
- Assisted in meeting regulatory requirements by preparing reports for QAPI surveys and internal audits.
- Credentialing Healthcare Professionals and ensuring all necessary documents are accurate in providing privilege employment opportunities.
- Updating MD visits and ensuring progress notes and History & Physicals are provided in timely manner.
- Helping to educate staff on the importance of admission documents.
- Providing Guardian Angel Rounds on assigned residents
- Reduced errors in documentation by conducting regular audits and providing feedback to healthcare providers.
- Strengthened relationships with external partners such as insurance companies, legal authorities, families, or research institutions through responsive communication regarding health information requests.
- Facilitated timely access to patient information by efficiently processing requests for release of information.
- Streamlined information flow for better decision-making by organizing and maintaining health databases.
- Played a pivotal role in successfully transitioning from paper-based records to an electronic system, minimizing disruptions during implementation stages.
- Maintained up-to-date knowledge of evolving health informatics technologies, adapting processes as needed for optimal efficiency.
- Proactively identified potential risks to data integrity, implementing preventative measures to safeguard patient information.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient data and educating staff on privacy protocols.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Strengthened relationships with external partners such as insurance companies, legal authorities, or research institutions through responsive communication regarding health information requests.
CNA - Certified Nursing Assistant
Prime Time Healthcare
07.2020 - Current
- Traveling CNA
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Activities Assistant/CNA
Braden River Rehabilitation Center
08.2023 - 04.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Delivery Driver
Amazon DSP
10.2022 - 12.2022
- Meeting before work
- Vehicle Inspection before and after
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Store Manager
Circle K
10.2021 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Bank for deposit and change orders
Technical Support
Sitel
05.2020 - 07.2020
- Supported long-term client satisfaction by providing ongoing technical support and system updates.
- Provided technical support for clients during system installation, troubleshooting, and maintenance activities.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Provided customer support and technical support to approximately 75-150 customers daily.
- Increased customer retention through exceptional technical support and customer service.
- Provided technical support to end-users, addressing concerns and troubleshooting issues as needed.
Medical Receptionist
Meridian Behavioral Healthcare
10.2019 - 04.2020
- Drug Screening
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care
- Provide Security and Safety for clients
- Inventory
- Insurance verification
- Assist Nurses, Physicians, and Emergency Screeners
- Visitation Screening
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Certified Nursing Assistant
Parklands Care Center
08.2019 - 09.2019
- Took care of approximately 25 elderly, hospice, disabled, and cancer patients daily
- Assisted with wound care
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Terrace Health and Rehabilitation Center
08.2018 - 04.2019
- Worked in a nursing home
- Took care of approximately 19 elderly, disabled, cancer, and hospice patients daily
- Monitored vital signs
- Handled minor wound care
- Assisted with feeding residents 2 meals per day
- Assisted with bathing residents
- Helped residents with daily living needs
- Worked with mechanical lifts, as needed
- Communicated resident's condition to the nurse in charge
- Cleaned rooms, bathrooms, floors, and linens
- Made beds
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Certified Nursing Assistant
Quad Nurse, LLC
09.2017 - 12.2018
- Travel to assigned clients house and provided light housekeeping, cooking, personal care, ADL's, escort to MD appointments
- Worked in a home environment
- Took care of approximately 2 elderly, disabled, and cancer patients daily
- Provided patients/residents with care and companionship
- Monitored vital signs
- Delivered medication to clients
- Served meals
- Aided clients with personal hygiene
- Assisted clients with activities of daily living
- Aided in lifting clients when necessary
- Assisted with wound care
- Recorded client care daily
- Cleaned and sanitized rooms
- Changed bed linens
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Resident Care Coordinator
STILLWATERS
04.2015 - 08.2017
- Prepared admission and discharge
- Arrange transportation through reservations with long term care insurance provider
- Transcribed written orders for MD signatures under the direction of LPN/RN
- Set up homecare for assigned residents
- Served as liaison between residents and staff
- Update orders annually for assigned residents with hospital beds with half or full bed rails
- Update MARS every 120 days with MD signature
- Maintained AHCA rules and regulations for Assisted Living Facility
- Supervised resident staff
- Provided monthly schedule for resident care staff
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained over 50 new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
AVALON HEALTHCARE
05.2014 - 11.2014
- Shower team
- Restorative CNA
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Stacker/Packer
Pilgrim's Pride
10.2010 - 06.2012
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Stacked finished cases on pallets according to customer requests.
- Reduced product damage by carefully handling items during the stacking process.
- Inspected final packaging to certify fit to customer specifications.
- Ensured workplace safety by adhering to proper lifting techniques and stacker equipment usage guidelines.
- Supported warehouse operations by proactively participating in training sessions on safe stacker equipment operation and maintenance procedures.
- Identified and removed products that did not meet quality control standards.
- Monitored complicated machinery and adjusted or shut down when problems arose.
- Achieved faster order fulfillment, consistently meeting customer deadlines through organized stacking procedures.
- Assisted in maintaining a clean and organized warehouse environment, conducting regular inspections of the stacking area.
- Maintained clean, orderly work environment free of hazards.
CNA/Caregiver
OPEN ARMS
04.2009 - 06.2010
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Transported patients between rooms and appointments or testing locations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as behavioral, autism, blindness, bolus tube feeding and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Clerical Clerk
Shands at Lake Shore
08.2002 - 11.2004
- Answering call lights via system
- Provide customer service to patients, family and visitors
- Completing phlebotomy duties by conducting lab draws for testing
- Maintained an organized workspace that facilitated efficient task completion while adhering to company guidelines regarding cleanliness.
- Maintained a well-stocked office environment, ordering supplies when necessary while monitoring expenses.
- Managed appointments, ensuring smooth scheduling for staff members and clients alike.
- Handled travel arrangements for executives including booking flights accommodations transportation while remaining within budget constraints.
- Expedited delivery of urgent documents or packages by coordinating courier services when necessary.
- Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
- Streamlined workflow by prioritizing daily tasks based on importance and deadlines.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Facilitated communication between departments by distributing memos and relaying messages as needed.
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
Education
Certificate - Nursing
LAKE CITY COMMUNITY COLLEGE
Lake City, FLSkills
- Microsoft Excel
- Windows
- Supervising experience
- Insurance Verification (3 years)
- Customer support
- Analysis skills
- Software troubleshooting
- Hospice Care
- Microsoft Access
- Epic
- Technical Support (2 years)
- Office management
- Desktop Support
- Word processing
- Telemetry
- Technical support
- Filing
- Customer Service
- Typing
- Proofreading
- Organizational skills
- Medical Receptionist (5 years)
- Accounts receivable
- ICD-10
- Patient confidentiality
- HIPAA
- Healthcare compliance
- Strong attention to detail
- HIPAA regulations
- Chart management
- Documentation management
- Information protection
- EMR updating
- Records auditing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Detail-oriented
- ICD-10 coding
- Electronic health records
- Relationship building
- Medical documentation
- Data entry
- Insurance verification
- Self motivation
- Medical terminology
- EMR systems
- Patient data confidentiality
Certification
- Driver's License
- State Tested Nursing Assistant
- CNA
- ServSafe
- CPR Certification
Timeline
Health Information Coordinator
Braden River Rehabilitation Center
04.2024 - Current
Activities Assistant/CNA
Braden River Rehabilitation Center
08.2023 - 04.2024
Delivery Driver
Amazon DSP
10.2022 - 12.2022
Store Manager
Circle K
10.2021 - 01.2022
CNA - Certified Nursing Assistant
Prime Time Healthcare
07.2020 - Current
Technical Support
Sitel
05.2020 - 07.2020
Medical Receptionist
Meridian Behavioral Healthcare
10.2019 - 04.2020
Certified Nursing Assistant
Parklands Care Center
08.2019 - 09.2019
Certified Nursing Assistant
Terrace Health and Rehabilitation Center
08.2018 - 04.2019
Certified Nursing Assistant
Quad Nurse, LLC
09.2017 - 12.2018
Resident Care Coordinator
STILLWATERS
04.2015 - 08.2017
Certified Nursing Assistant
AVALON HEALTHCARE
05.2014 - 11.2014
Stacker/Packer
Pilgrim's Pride
10.2010 - 06.2012
CNA/Caregiver
OPEN ARMS
04.2009 - 06.2010
Clerical Clerk
Shands at Lake Shore
08.2002 - 11.2004
Certificate - Nursing
LAKE CITY COMMUNITY COLLEGE
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