SHIMIYAH JOHNSON
RUSKIN,US
Summary
Customer Service Representative with over two years of experience in guest services and problem-solving within fast-paced environments. Proven ability to enhance customer satisfaction through effective communication and teamwork. Proficient in automated testing, defect tracking, and test case management, contributing to improved service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
Riverview, US
05.2023 - Current
- Delivered exceptional phone support, resolving customer issues promptly and effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Achieved high satisfaction scores through efficient problem resolution.
- Maintained clear communication to assist customers and gather feedback.
- Fostered positive relationships that enhanced customer loyalty and satisfaction.
Education
DIPLOMA -
East Bay High School
Gibsonton, FL05.2023
Skills
- Customer service and guest services
- Organizational skills
- Communication skills
- Problem-solving and critical thinking
- Automated testing and defect tracking
- Test case management
- Team collaboration
- Data analysis
- Service improvement
Languages
English, Native
Timeline
Customer Service Representative
Maximus
05.2023 - Current
DIPLOMA -
East Bay High School
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