KRISTIE MURPHY
Ruskin,FL
Summary
Dedicated customer service representative with strong problem resolution and relationship-building skills. Proven ability to enhance customer satisfaction and mentor team members.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NIKE
Ellenton, FL
11.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries using CRM software to ensure accurate information delivery.
- Assisted in training new team members on service protocols and company policies.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Mentored junior representatives, fostering an environment of continuous learning and development.
- Developed and implemented strategies for improving overall customer satisfaction ratings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Health Aide
Subcontracter
Remote
02.2023 - Current
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Implemented strategies to enhance client comfort and emotional well-being.
- Trained new aides on best practices for client care and safety protocols.
HHA
Visiting Angels Home Care
Sun City, FL
01.2019 - Current
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
- Assisted with daily living activities, promoting client independence and dignity.
- Monitored and documented changes in client health status, ensuring timely communication with healthcare teams.
- Implemented individualized care plans, adapting strategies based on client needs and preferences.
- Identified opportunities for process improvements, contributing to enhanced operational efficiency in service delivery.
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Education
High School Diploma -
East Bay
Riverview, FL06-2000
Skills
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Microsoft Excel
- Complaint handling
- Relationship building
- Call center operations
- Scheduling
- Product knowledge
- Documentation
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
NIKE
11.2024 - Current
Home Health Aide
Subcontracter
02.2023 - Current
HHA
Visiting Angels Home Care
01.2019 - Current
High School Diploma -
East Bay