Fanny Arenas
San Luis Obispo,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Law Enforcement Liaison and Client Advocate
Lumina Alliance
01.2023 - 02.2024
- Developed and maintained accurate records of programs and services.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Developed and maintained relationships with community organizations and agencies.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed comprehensive reports for management on the status of client accounts and potential areas of improvement.
Executive Assistant to the Chief Executive Officer
AG Metrics
12.2019 - 12.2023
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Education
Cyber Security
Springboard
04.2023
Digital Marketing
Springboard
05.2021
Skills
- Career Development
- Relationship Building
- Case File Management
- Client Assistance Referrals
- Business Administration
- Travel Arrangements
- Report Writing
- Presentation Development
- Calendar Management
- Technical Troubleshooting
- Documentation Development
- Help Desk Support
- Support SOP Writing
Affiliations
- Latina Empowerment Comission
- Commission of Women and Girls of San Luis Obispo County
Certification
- CompTIA Security +
- CompTIA A+
Languages
Spanish
Native or Bilingual
Timeline
Law Enforcement Liaison and Client Advocate
Lumina Alliance
01.2023 - 02.2024
Executive Assistant to the Chief Executive Officer
AG Metrics
12.2019 - 12.2023
Cyber Security
Springboard
Digital Marketing
Springboard
- CompTIA Security +
- CompTIA A+
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