FANNY MEDINA
Marietta,GA
Summary
PERSONAL INJURY LEAD CASE MANAGER Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead Case Manager
Walker Law & Associates
Atlanta, GA
10.2023 - Current
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Reviewed client files regularly for accuracy and completeness.
- Conducted initial intakes with new clients assessing their specific needs.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Responded to customer inquiries and complaints professionally.
PERSONAL INJURY CASE MANAGER
HAUG BARRON LAW GROUP
Atlanta, GA
07.2021 - 10.2022
- Opening new claims with insurance companies
- Assisting client's with getting into treatment
- Following up with them every 2 weeks to ensure no gaps in treatment
- Requesting bills and records, police reports on lexisnexus and HI liens
- Drafting demands when treatment has been finalized for the attorney's review
- Conducted client interviews to gain a thorough understanding of their injury situation and needs
- Maintained open communication with medical staff, attorneys, insurance companies, employers, and other parties involved in the claim process
Legal Assistant
Kim Law LLC
Atlanta, GA
03.2017 - 07.2021
- Greeted clients upon arrival at office and provided assistance as needed.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
Skills
- Positive attitude and adaptable to change
- Proficient with Microsoft suite - Excel, word, internet and MS Windows
- Ability to work at a fast pace
- Excellent written and verbal communication
- Case Preparation
- Organization and Multitaskiing
- Staff Management
- Case Management Tracking
- Progress Evaluations
Languages
Spanish, Proficient (C2)
Languages
Spanish
Native/ Bilingual
Timeline
Lead Case Manager
Walker Law & Associates
10.2023 - Current
PERSONAL INJURY CASE MANAGER
HAUG BARRON LAW GROUP
07.2021 - 10.2022
Legal Assistant
Kim Law LLC
03.2017 - 07.2021
Similar Profiles
Randa AbdelhameedRanda Abdelhameed
Case Manager at The Walker Law OfficesCase Manager at The Walker Law Offices
Tori GobleTori Goble
Legal Secretary/Personal Assistant at Walker Murdoch Law LtdLegal Secretary/Personal Assistant at Walker Murdoch Law Ltd
Angel Morales Jr.Angel Morales Jr.
Intake-Billing Coordinator/FLC Collections Manager at Travis R. Walker Law OfficesIntake-Billing Coordinator/FLC Collections Manager at Travis R. Walker Law Offices
Kelvin NguyenKelvin Nguyen
JR Data Analyst at MaxAir MechanicalJR Data Analyst at MaxAir Mechanical
Rachel CarterRachel Carter
Professional Reviewer at American Association of Nurse Practitioners-Certification BoardProfessional Reviewer at American Association of Nurse Practitioners-Certification Board