Fanny Patricia Huasco Llanos
14497 Golden Oak Rd. Centreville,VA
Summary
Dynamic professional with a strong background in customer service and accounting, notably at Maximus Global Services. Proven problem-solver with exceptional organizational skills, enhancing client satisfaction and streamlining operations. Adept at training staff and fostering teamwork, ensuring efficient service delivery and compliance in financial processes.
Overview
19
19
years of professional experience
Work History
Welchair Agent
Maximus Global Services
11.2019 - Current
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Assisted in processing transactions, ensuring accuracy and efficiency in operations.
- Developed knowledge of company products to provide informed support to clients.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Cook
FLIK Hospitality
03.2023 - 05.2024
- Prepared and cooked high-quality meals following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety and sanitation guidelines.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management, tracking stock levels, and reporting shortages to supervisors.
Customer Service Agent
Transporte Aereo Militar
07.2006 - 12.2012
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Assisted in processing transactions, ensuring accuracy and efficiency in operations.
- Developed knowledge of company products to provide informed support to clients.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Accounting
Transporte Aereo Militar
01.2013 - 12.2018
- Drafted and uploaded concise journal entries into accounting software systems.
- Assisted accounting team with day-to-day accounting operations.
- Trained new staff on accounting software and processes, enhancing team productivity.
- Reviewed accounting clients' financial data systems to determine functional compliance.
Education
High School Diploma -
Don Bosco Central
La Paz Bolivia Accounting
Univ. Mayor De San Andres
La Paz Bolivia Skills
Problem-solving skills
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Cook
FLIK Hospitality
03.2023 - 05.2024
Welchair Agent
Maximus Global Services
11.2019 - Current
Accounting
Transporte Aereo Militar
01.2013 - 12.2018
Customer Service Agent
Transporte Aereo Militar
07.2006 - 12.2012
High School Diploma -
Don Bosco Central
Accounting
Univ. Mayor De San Andres