Fanta Doumbia
New York
Summary
Offering strong customer service mindset and excellent communication skills, ready to thrive in fast-paced environment. Brings ability to learn quickly and effectively handle cash transactions. Ready to use and develop cash handling and customer service skills in any role.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
09.2024 - 04.2025
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Sales Associate
Saks Fifth Ave
04.2022 - 03.2023
- Assisted customers with sales and service needs.
- Helped customers navigate store, complete sales and process returns.
- Exceed sales objectives with tenacious approach to capturing new leads and customers.
Sales Associate
Wolford
02.2021 - 03.2022
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Created great customer experiences with personalized sales support.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
Assistant Manager
Rite Aid
01.2019 - 02.2021
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Coordinated employee schedules to provide adequate coverage according to business demands.
- Provided performance and motivational feedback to employees.
- Upheld brand image by maintaining branch cleanliness, approachability and service.
Education
High School Diploma -
Wings Academy
New York, NYSkills
- Customer service
- Organization and multitasking
- Sales expertise
- Retail experience
Timeline
Beauty Advisor
Sephora
09.2024 - 04.2025
Sales Associate
Saks Fifth Ave
04.2022 - 03.2023
Sales Associate
Wolford
02.2021 - 03.2022
Assistant Manager
Rite Aid
01.2019 - 02.2021
High School Diploma -
Wings Academy