Fanta Kaba

• Assisted in troubleshooting facility and rack-level issues, maintaining service levels within internal SLA targets.
• Configured and maintained network hardware for optimal performance and reliability.
• Collaborated with cross-functional teams to implement network solutions effectively.
• Provided technical support to end-users for connectivity and access issues.
• Provided on-site support and oversight for contractors, sub-contractors, and vendors, ensuring adherence to company policies and local regulations.

• Installed and configured servers, storage systems, and networking equipment to ensure optimal performance.
• Monitored data center operations, identifying and resolving potential issues to minimize downtime.
• Developed troubleshooting protocols for diagnosing hardware failures, increasing resolution speed.
• Conducted routine maintenance on hardware components, enhancing system reliability and longevity.
• Ensured adherence to industry standards and security protocols within data center environments.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.

• Answered customer telephone calls promptly to avoid on-hold wait times.

● Responded to customer requests for products, services, and company information.

● Updated account information to maintain customer records.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Clarified customer issues and determined root cause of problems to resolve product or service complaints.