Fantasi Barber
Lexington,SC
Summary
Dynamic customer service professional with extensive experience at ADT Security and Blue Cross and Blue Shield. Proven track record in resolving complex issues and enhancing client satisfaction through active listening and critical thinking. Recognized for consistently exceeding performance metrics and effectively managing high-volume claims processing. Skilled in data entry and committed to delivering exceptional support.
Overview
5
5
years of professional experience
Work History
Troubleshooting Customer Service Representative
ADT Security
04.2024 - Current
- Use variety of tools and software provided by ADT to aid in customer support
- Schedule appointments for technicians and follow up on service requests.
- Participate in multiple training sessions each month to enhance skills and knowledge
- Handle inbound and outbound calls to assist customers with inquiries and concerns
Claims Advocate Representive
Blue Cross and Blue Shield
02.2023 - 11.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Negotiated favorable settlements for clients by thoroughly investigating claims and presenting strong evidence.
- Advised internal teams on proper documentation procedures, reducing instances of missing or incomplete information that could delay claim resolution times.
Customer Service Representative
Afni Inc, Verizon
10.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted Inbound and Outbound Calls
Health Insurance Agent
Teleperformance
03.2020 - 09.2021
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Educated clients about health insurance coverage options, benefits and costs.
Education
Columbia High School
1701 Westchester Dr Columbia,SC 2921006.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Troubleshooting Customer Service Representative
ADT Security
04.2024 - Current
Claims Advocate Representive
Blue Cross and Blue Shield
02.2023 - 11.2023
Customer Service Representative
Afni Inc, Verizon
10.2022 - 02.2023
Health Insurance Agent
Teleperformance
03.2020 - 09.2021
Columbia High School
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