Fantasia Galaviz
El Paso,TX
Summary
Results-driven Customer Service and Data Entry professional with over 7 years of experience in call center and remote support roles. Expertise in resolving inquiries, accurately processing high-volume data, and managing documentation across various systems. Experienced with CRM platforms and Microsoft Office Suite, demonstrating strong adaptability and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Care Advocate
Transcarent
El Paso, TX
11.2025 - Current
- Advocated for patient needs by coordinating care plans and facilitating communication between healthcare providers.
- Collaborated with cross-functional teams to ensure comprehensive support for patients navigating complex healthcare systems.
- Led strategic initiatives aimed at optimizing care delivery models, resulting in improved health outcomes for clients.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Assisted in completing and maintaining care management contracts during and after the patient’s hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Advocated for patients' rights, ensuring access to appropriate services and fair treatment within the healthcare system.
- Streamlined communication between patients, families, and healthcare providers, ensuring timely updates and accurate information sharing.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Analyzed patient feedback to identify areas for service improvement, driving initiatives that enhanced patient satisfaction.
Social Media Content Moderator
Teleperformance
El Paso, TX
07.2022 - Current
- Reviewed and processed 800+ pieces of user-generated content daily, ensuring accuracy and adherence to guidelines.
- Apply categorization and tagging standards while adapting to evolving guidelines.
- Navigated multiple systems to uphold quality standards and compliance across digital platforms.
- Balance productivity and accuracy in a high-volume, deadline-driven, remote-capable role.
At Home Caretaker
Self Employed
El Paso, TX
12.2019 - 07.2022
- Coordinated weekly medical appointments to ensure timely access to care.
- Managed sensitive health information and facilitated communication with providers to support continuity of care.
- Balanced multiple priorities while ensuring accurate and compliant documentation.
Business Account Representative
GC Services
El Paso, TX
03.2019 - 12.2019
- Delivered customer account support across multiple systems during live calls and online interactions, enhancing client experience.
- Addressed billing, payment, and account inquiries with emphasis on accuracy, contributing to high customer satisfaction.
- Recorded account changes and customer requests in CRM databases, ensuring up-to-date information for future reference.
- Documented account changes and customer requests in CRM databases.
Financial Services Representative
GC Services
El Paso, TX
01.2018 - 03.2019
- Processed financial transactions, ensuring accuracy in payments, account updates, and dispute resolutions.
- Handled sensitive customer and financial data in a high-volume call center setting.
- Maintained strict accuracy and compliance with privacy and security standards.
- Completed administrative tasks, consistently achieving daily productivity metrics.
Education
High School Diploma -
Parkland High School
El Paso, TX06.2015
Skills
- Call Center Operations, Account Resolution, Billing & Payments, Conflict Resolution, High-Volume Data Processing, Documentation, Reporting, Compliance, CRM Systems, Microsoft Office Suite, Remote Collaboration Tools, Multitasking, Organization, Adaptability, Problem Solving, Confidentiality, Healthcare, Problem-solving, HIPAA compliance, Customer follow-up, Verbal and written communication, Electronic health records, Relationship building, Insurance verification, Records maintenance, Professional boundaries, Self-awareness, Cultural history, Care coordination
Timeline
Care Advocate
Transcarent
11.2025 - Current
Social Media Content Moderator
Teleperformance
07.2022 - Current
At Home Caretaker
Self Employed
12.2019 - 07.2022
Business Account Representative
GC Services
03.2019 - 12.2019
Financial Services Representative
GC Services
01.2018 - 03.2019
High School Diploma -
Parkland High School