Fantasia Glass
Covington,TN
Summary
My goal is to become associated with the company to utilize my skills and gain further experience, while enhancing the company’s productivity and reputation.
Overview
10
10
years of professional experience
Work History
A/R Billing Specialist
Change Healthcare
Memphis, TN
- Current
- This position is responsible for Follow up of outstanding A/R all payers and/or including self pay and/or including resolution of denials
- In addition, this role is responsible for handling all correspondence related to an insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability
- Checking system for medical records and authorizations
- Faxing and mailing medical records to insurance carriers, verifying insurance
ASI Corp
General Electric
Memphis, TN
11.2019 - Current
- Create an outstanding quality service experience for the GE Appliance consumer, advocating on their behalf for reasonable and satisfactory resolution
- Own resolution of consumer concern, including data mgmt, capturing all facts surrounding complaints, including steps taken to resolve issue, and respond to any letters of inquiry
- Complete consumer review for satisfaction prior to case closure
- Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
- Consumer Advocate may receive calls and complaints from sales team, consumers, dealers, CHS-CR, etc - assume immediate ownership of the resolution
- If unsure, will quickly seek input from Team Leader or Team Manager and proceed accordingly
- Research and analyze information needed to resolve inconsistencies in procedures
- Gather information from various resources, and surface concerns with suggested resolutions to Team Leader or Team Manager
- Interact and coordinate with all necessary stakeholders to successfully resolve consumer issue; ie; zones, dispatchers, technicians, etc
- Find creative solutions that are in the best interest of consumers, customers, and GE when negotiating and implementing concessions
- Adhere to safety policies and procedures to ensure a safe work environment for all
- May be requested to perform other duties as assigned by the Team Leader or Team Manager
Collections Representative
UNIFIED HEALTH SERVICES
Memphis, TN
01.2017 - Current
- Pulling notes from Epic, Getting authorizations
- Contact insurance payers, employers, or responsible parties in an effort to collect on outstanding accounts receivables
- Identify and resolve improper payments, incorrect denials, billing errors and payer discrepancies
- Compile accurate and effective appeals and disputes to the appropriate payers and state divisions
- Ensure individual and department goals are met, specifically: Reduce the number of past due accounts through timely follow-up; Reduce the number of past due accounts through escalation and claim resolution; Increase cash performance through effective and persuasive collection attempts; Reduce the number of days in AR for uncollectable accounts
- Research, compile, maintain and manage quality data related to collection efforts
- Provide feedback to management regarding payer issues, underpayments and denial trends
Agent
Connexion Point
Memphis, TN
05.2015 - Current
- Responsibilities
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed
- Skills Used
- Computer skills, Microsoft word
Education
Bachelor's - Psychology
Ashford University
San Diego, CA01.2019
Skills
- Excel (10 years)
- Epic
- Microsoft office
Timeline
ASI Corp
General Electric
11.2019 - Current
Collections Representative
UNIFIED HEALTH SERVICES
01.2017 - Current
Agent
Connexion Point
05.2015 - Current
A/R Billing Specialist
Change Healthcare
- Current
Bachelor's - Psychology
Ashford University