Amber Ferguson
Des Moines,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Billing Specialist
Commonwealth Electric
09.2023 - 11.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
Customer Billing, •Filing, Commission Specialist
Global Atlantic Financial Group
02.2023 - 09.2023
- Auditing Commission Transactions
- Researching Annuity Documents and Forms
Accounting Specialist
Straub Marketing
05.2022 - 02.2023
- Customer billing
- Create Excel spreadsheets to assist with program sale billing
- Statements
- Process invoices daily
- Weekly check run ensuring all invoices are paid in a timely manner
- Month end activities
- Credit Card Transactions
- Server
TUPELO HONEY
03.2022 - 12.2022
- Handled a high volume of customers regularly
- Provide outstanding customer service
- Serve food and drinks
- Checked on customers frequently
ACCOUNTS RECEIVABLE SPECIALIST
KARL CHEVROLET
11.2021 - 02.2022
- Maintain bookkeeping databases and spreadsheets, updating information as needed
- Communicate with customers to request payment and arrange payment plans
- Collect payments from customers and accurately record in system
- Generates monthly billing statements
PAYROLL MANAGER/BENEFITS ADMINISTRATOR/ACCOUNTING
BROWN TRUCK LEASING
12.2013 - 11.2021
- Processed Payroll for over 200 employees using ADP software
- Administer Health Insurance and Life Insurance for all full- time employees
- Garnishments
- Input new hires into ADP
- Handle FMLA
- Cobra notifications
- Child Support Orders
- ACCOUNTS PAYABLE
- Process Invoices for payment
- Audit vendor checks to ensure accuracy
- Approve electronic EFT drafts
- ACCOUNTS RECEIVABLES
- Daily Electronic Bank deposit
- Apply Cash
- Bill customers for repairs
- Follow with customers on past due payments
INSURANCE ASSISTANT
MARSH & MCLENNAN
01.2011 - 12.2013
- Process life insurance applications
- Determine eligibility, and issues or declines coverage
- Order system letters for missing information and approvals, creates free form letters and ensures thatproper documentation is recorded
- Communicates effectively with Marsh colleagues and clients to obtain or provide information
- Processes and approves Beneficiaries
- Various reports
- Auditing and Training
CLOW VALVE COMPANY
09.2007 - 11.2010
- Process Invoices for payment
- Audited vendor checks
- Filed multi state use tax
- Month end accruals
- Bank reconciliation
- Invoice discrepancies
- Expense reports
- 1099’s
PAYROLL PROCESSOR
CLOW VALVE
07.2001 - 09.2007
- Entered 300 employee time sheets daily
- Kept accurate records of employee vacations
- Processed Payroll using Kronos
- Garnishments
- Child Support Orders
Education
Assistant Degree -
Indian Hills Community College
Ottumwa, IAWilliam Penn University
Oskaloosa, IASkills
- ADP (6 years)
- Excel (10 years)
- Kronos (6 years)
- Cobra
- Human Resource (8 years)
- Customer Service
- Accounts Payable
- Payroll
- Accounts Receivable
- Benefits Administration
- 10 key calculator
- Accounting
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Data entry
- Analysis skills
- Journal Entries
- Auditing
- Business Analysis
- SharePoint (Less than 1 year)
- Knowledge of various Microsoft Excel features, functions, and formulas
- Invoice Processing
- Payment Posting
- Billing Systems and Software
- Month-End Closing Procedures
- Data Entry Proficiency
- Attention to Detail
Timeline
Billing Specialist
Commonwealth Electric
09.2023 - 11.2023
Customer Billing, •Filing, Commission Specialist
Global Atlantic Financial Group
02.2023 - 09.2023
Accounting Specialist
Straub Marketing
05.2022 - 02.2023
TUPELO HONEY
03.2022 - 12.2022
ACCOUNTS RECEIVABLE SPECIALIST
KARL CHEVROLET
11.2021 - 02.2022
PAYROLL MANAGER/BENEFITS ADMINISTRATOR/ACCOUNTING
BROWN TRUCK LEASING
12.2013 - 11.2021
INSURANCE ASSISTANT
MARSH & MCLENNAN
01.2011 - 12.2013
CLOW VALVE COMPANY
09.2007 - 11.2010
PAYROLL PROCESSOR
CLOW VALVE
07.2001 - 09.2007
Assistant Degree -
Indian Hills Community College
William Penn University