Fantasia Griffith
Jacksonville
Summary
Proven leader with extensive experience in managing team dynamics and shift operations. Successfully coordinated daily activities to ensure seamless transitions and high productivity. Strong problem-solving skills utilized to maintain team morale and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Tijuana Flats
04.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Admin Lead
FlexCold
09.2023 - 02.2025
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Customized Distribution LLC.
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates of Arts -
FSCJ
Jacksonville, FlSkills
- Operates Microsoft 360
- Quick learner
- Communication
- Problem-solving
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
Leadership Description
I guide the team through busy shifts. This includes the ability to delegate tasks, motivate staff, make quick decisions, and solve problems under pressure. By leading by example, maintaining a positive work environment, and ensuring both team performance and customer satisfaction stay high.
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Admin Lead
FlexCold
09.2023 - 02.2025
Customer Service Representative
Customized Distribution LLC.
06.2022 - 01.2023
Shift Lead
Tijuana Flats
04.2021 - Current
Associates of Arts -
FSCJ
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