Fantaysia Robinson
Leesburg ,GA
Summary
Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Overview
9
9
years of professional experience
Work History
Medical Customer Service Representative
Everise - WellCare
Remote
12.2022 - Current
- Act as a primary contact for brokers, addressing questions about claims, billing, pharmacy benefits, updating member info, and plan cancellations.
- Assist with timely and accurate completion and submission of enrollments.
- Provide brokers with necessary sales and marketing materials, ensuring compliance with regulatory guidelines.
- Investigate and resolve member/provider complaints and complex issues related to health plan procedures while broker is on the phone with member/provider.
- Log, track, and document all interactions and issues within online systems.
- Stay updated on Wellcare's Medicare Advantage and Prescription Drug Plans (PDP) and competitive offerings plus more.
- Assist brokers with issues such as commissions, trainings, and tech support.
Customer Sales Representative
U-Haul International
Remote
10.2019 - 12.2022
- Built strong client relationships, boosting satisfaction and loyalty through effective communication.
- Increased sales by identifying upselling and cross-selling opportunities with strategic techniques.
- Managed multiple tasks efficiently, ensuring timely completion and maintaining high productivity.
- Utilized business software adeptly to streamline processes and enhance operational efficiency.
- Demonstrated exceptional interpersonal skills, fostering a collaborative and supportive work environment.
- Achieved top sales performance by actively engaging customers, resulting in increased revenue and enhanced client satisfaction.
Medical Center Representative
Phoebe Putney Memorial Hospital
Albany, Ga
01.2017 - 10.2019
- Managed billing inquiries and supply orders, enhancing office efficiency and accuracy.
- Scheduled appointments and maintained medical records, improving patient flow and satisfaction.
- Handled claims and cash collection, ensuring financial accuracy and compliance.
- Participated in staff meetings, aligning team efforts with organizational goals.
- Stayed informed through self-education, contributing to departmental improvements.
Education
High School Diploma -
Georgia Regional Academy
Albany, GA05.2012
Skills
- Claims processing
- Billing support
- Customer relationship management
- Regulatory compliance
- Issue resolution
- Sales support
- Communication skills
- Technical assistance
- Health plan knowledge
- Appointment scheduling
- Team collaboration
- Active listening
- Medicare/Medicaid
- Patient scheduling
- Customer service
- Multitasking and organization
- Healthcare systems navigation
- HIPAA compliance
Timeline
Medical Customer Service Representative
Everise - WellCare
12.2022 - Current
Customer Sales Representative
U-Haul International
10.2019 - 12.2022
Medical Center Representative
Phoebe Putney Memorial Hospital
01.2017 - 10.2019
High School Diploma -
Georgia Regional Academy