Aliyah Christie
Jacksonville,FL
Summary
Detail-oriented and empathetic Customer Care Professio with a focus on healthcare and prescription benefits. Skilled in handling customer inquiries related to claims, deductibles, and coverage to provide seamless support and guidance. Known for clear, compassionate communication and a proactive approach to resolving issues, I excel at interpreting benefit policies to assist customers in understanding their prescription options. Strong multitasker with a commitment to delivering accurate information and exceptional service in a fast-paced environment. Dedicated to ensuring a positive experience for each customer while supporting health and wellness goals. Ready to bring energy, focus, and a customer-first mindset to the team.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
UF Health Shands Hospital
06.2023 - Current
- Address and resolve patient inquiries and complaints through various communication channels
- Schedule and confirm patient appointments, ensuring efficient use of clinic resources
- Verify insurance coverage and handle pre-authorization processes to facilitate patient care
- Educate patients on billing processes, including payment plans and insurance benefits
- Maintain accurate patient records in Electronic Health Records (EHR) systems
CUSTOMER SERVICE SPECIALIST
Concentrix
12.2022 - 06.2023
- Managed patient calls, emails, and online inquiries with a focus on first-call resolution
- Assisted patients with understanding their medical bills, insurance claims, and payment options
- Trained new employees on customer service best practices and system navigation
- Collaborated with medical staff to resolve complex patient issues promptly and efficiently
- Conducted follow-up calls to ensure patient satisfaction and address any additional concerns
PATIENT SERVICE REPRESENTATIVE
TTEC
04.2021 - 12.2022
- Facilitated patient check-ins and check-outs, ensuring smooth and efficient registration processes
- Handled high-volume patient inquiries regarding appointments, billing, and insurance with professionalism and empathy
- Processed insurance verifications and authorizations, ensuring timely and accurate claim submissions
- Coordinated appointment scheduling and rescheduling, optimizing the clinic’s workflow and reducing wait times
- Resolved patient concerns and escalated complex issues to appropriate departments, maintaining high patient satisfaction
- Maintained accurate patient records and upheld HIPAA standards, safeguarding confidential information
Education
Christian Cornerstone Academy
Jacksonville, FLSkills
- Patient Communication
- Insurance Policy Knowledge
- Claims Processing
- HIPAA Compliance
- Empathy and Compassion
- Active Listening
- Problem-Solving
- Medical Terminology
- Conflict Resolution
- Multitasking
- Appointment Scheduling
- Billing and Coding Assistance
- Time Management
- Call Center Operations
- CRM (Customer Relationship Management)
- Data Entry Accuracy
- Patient Education and Support
- Escalation Management
- Team Collaboration
- Retention Strategies
Timeline
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
UF Health Shands Hospital
06.2023 - Current
CUSTOMER SERVICE SPECIALIST
Concentrix
12.2022 - 06.2023
PATIENT SERVICE REPRESENTATIVE
TTEC
04.2021 - 12.2022
Christian Cornerstone Academy