Fantaysia Robinson
Leesburg,Ga
Summary
Experienced retail customer service representative with over 10 years of dedicated service. Skilled in problem-solving and conflict resolution, guaranteeing customer satisfaction through clear communication and friendly interaction.
Overview
10
10
years of professional experience
Work History
Medical Center Representative
Phoebe North Campus
12.2022 - Current
- Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports.
- Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.
- Adheres to the hospital and departmental attendance and punctuality guidelines
- Alignment with the core values, mission and vision of the organization
- Performs other duties as required and completes all job functions as per departmental policies and procedures
- Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
- Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Assistant Store Manager
Dollar General
10.2019 - 12.2022
- Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
- Open and close the store a minimum of two days per week.
- Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety
- Meetings, and ensuring employee compliance with company policies and procedures.
- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Assist with management of the store in the Store Manager’s absence.
Customer Service Representative
Teleperformance
01.2015 - 10.2019
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Education
High School Diploma - undefined
Georgia Regional Academy High School
05.2012
Skills
- HIPAA compliance
- Documentation accuracy
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Data entry expertise
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
Timeline
Medical Center Representative
Phoebe North Campus
12.2022 - Current
Assistant Store Manager
Dollar General
10.2019 - 12.2022
Customer Service Representative
Teleperformance
01.2015 - 10.2019
High School Diploma - undefined
Georgia Regional Academy High School
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