Fantesia Mack
Miami,United States
Summary
Dynamic Peer Support Specialist with extensive experience at Westcare/The Village South MRT, excelling in crisis intervention and case management. Proven ability to enhance client outcomes through empathetic communication and tailored treatment plans. Skilled in behavioral health knowledge and medication administration, fostering recovery and support for individuals facing mental health challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Westcare/ The Village South MRT
Miami, FL
05.2024 - Current
- Conducted outreach efforts to raise awareness of organization’s mission and goals.
- Monitored client activities to evaluate treatment plan effectiveness.
- Developed educational materials for staff on peer support services.
- Managed administrative tasks including appointment scheduling and contact information updates.
- Educated clients on available community resources that could enhance their quality of life.
- Actively listened and responded empathetically when interacting with clients.
- Researched relevant topics related to mental health services or treatments.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
Behavioral Health Technician
Southern Winds Hospital
Miami, FL
10.2022 - 05.2025
- Implemented evidence-based behavioral interventions, enhancing patient outcomes.
- Facilitated group therapy sessions, promoting a supportive environment for sharing experiences.
- Collaborated with interdisciplinary teams to create tailored treatment plans for each patient.
- Designed therapeutic activities that fostered skill-building and healthy coping mechanisms.
- Mentored new Behavioral Health Technicians, ensuring swift acclimatization to responsibilities.
- Completed incident documentation and forwarded to appropriate personnel for review.
- Conducted client rounds to monitor resident well-being and engagement.
- Applied de-escalation techniques to encourage patient cooperation during challenging situations.
Certified Behavior Tech
MACtown
Miami, FL
02.2023 - 04.2025
- Implemented behavior intervention plans created by Board-Certified Behavior Analyst for clients with mental health conditions.
- Reinforced positive behaviors while de-escalating challenging situations using positive reinforcement techniques.
- Collected and analyzed data on client behavior to monitor progress and guide treatment adjustments.
- Assisted clients with daily living activities, including dressing, hygiene, and medication adherence as directed.
- Accurately documented client behavior data through designated methods and prepared reports on progress and incidents.
- Maintained a safe therapeutic environment by participating in safety protocols and emergency procedures.
- Ensured strict confidentiality of client information in compliance with HIPAA regulations.
- Alerted medical professionals during emergencies to facilitate prompt intervention.
Case Manager
Banyan Residential Care Program - Reentry Center
Miami, FL
07.2022 - 01.2023
- Conducted comprehensive assessments of new clients within Banyan Residential Care Program, collecting behavioral health histories and identifying strengths and needs.
- Collaborated with mental health professionals to establish a thorough understanding of client cases.
- Utilized standardized assessment tools to evaluate clients' mental health status and identify potential risks.
- Developed individualized treatment plans in partnership with clients, families, and the treatment team.
- Coordinated diverse services including therapy sessions, medication management, life skills training, and discharge planning.
- Advocated for client needs within the treatment program and liaised with external resources.
- Educated clients and families on mental health conditions, treatment options, and available resources.
- Played a pivotal role in ensuring holistic care for clients facing behavioral health challenges.
Corrections Aide
Banyan Residential Care Program - Reentry Center
Miami, FL
10.2021 - 07.2022
- Supported patients' mental well-being through meaningful conversations and emotional support.
- Supervised inmate activities, enforced regulations, and maintained order within facilities.
- Inspected facilities for compliance with security and safety standards, conducting contraband searches.
- Fostered a positive rehabilitation environment using effective communication and conflict resolution skills.
- Maintained accurate records by documenting incidents, medical issues, and daily activities.
- Streamlined inmate processing procedures to enhance efficiency during intake, transfers, and releases.
- Monitored inmate compliance during activities and transfers, implementing corrective measures as necessary.
- Transported inmates to institutions, courtrooms, hospitals, and work sites using passenger vehicles and trucks.
Home Health Aide
Life Care Centers Of AmericaV
Miami, FL
09.2015 - 10.2021
- Facilitated leisure activities for residents, promoting social interaction and community engagement.
- Maintained accurate resident records daily, including medication distribution and activity participation.
- Monitored residents' health and emotional conditions, promptly reporting changes to supervisor.
- Administered medications according to physician orders and state regulations for non-self-administering residents.
Education
Pharmacy Technician - Pharmacology
Stepful
Miami, FL Remote03-2025
Associate of Applied Science - Social Services & Psychology
Broward College
Pembroke Pines, FL06.2020
Associate of Applied Science - Nursing
Broward College
Pembroke Pines, FL05.2019
Skills
- Customer service excellence
- Attention to detail
- Microsoft Word proficiency
- Organizational skills
- Healthcare experience
- Crisis prevention and intervention
- Case management expertise
- Behavioral health knowledge
- Hospice care support
- Behavior intervention strategies
- Patient assessment techniques
- Medication administration skills
- Crisis intervention strategies
- Recovery assistance and support services
- Substance abuse awareness
Certification
- Registered Behavioral Health Tech
- Certified Behavioral Health Tech
- Certified Nursing Assistant
- Home Health Aide
- Med-Tech
- BLS
- Peer Support Specialist
- Certified Pharmacy Tech
- Certified Notary Public
Languages
English
Professional
Timeline
Peer Support Specialist
Westcare/ The Village South MRT
05.2024 - Current
Certified Behavior Tech
MACtown
02.2023 - 04.2025
Behavioral Health Technician
Southern Winds Hospital
10.2022 - 05.2025
Case Manager
Banyan Residential Care Program - Reentry Center
07.2022 - 01.2023
Corrections Aide
Banyan Residential Care Program - Reentry Center
10.2021 - 07.2022
Home Health Aide
Life Care Centers Of AmericaV
09.2015 - 10.2021
Pharmacy Technician - Pharmacology
Stepful
Associate of Applied Science - Social Services & Psychology
Broward College
Associate of Applied Science - Nursing
Broward College
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