Fany Azcona
Maricopa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
1
1
Language
3
3
years of professional experience
Work History
Instacart Shopper
Instacart
Maricopa, AZ
01.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Kept vehicle clean and neat to offer professional impression to every customer.
Customer Service Representative
Home Depot
Katy, TX
08.2019 - Current
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
- Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
- Followed up with customers, designers, vendors and contractors to confirm delivery and answer questions.
- Designed showroom arrangements to support consumer journey and provide positive shopping experience.
- Drove team revenue totals by bringing in top sales numbers.
Education
High School Diploma -
North Star Christian Academy
Katy, TX 05.2019 - 10.2019
Skills
Creative Problem Solving
Upselling Products and Services
Building Customer Trust and Loyalty
Customer Retention Strategies
Multitasking and Prioritization
Issue and Complaint Resolution
Timeline
Instacart Shopper
Instacart
01.2021 - Current
Customer Service Representative
Home Depot
08.2019 - Current
High School Diploma -
North Star Christian Academy
05.2019 - 10.2019