Fany Higarera

• Facilitated client assessments to identify needs and create tailored care plans.
• Facilitated communication between clients, families, and service providers.
• Acted as a primary resource for coworkers addressing complex patient authorization issues.
• Maintained strict HIPAA compliance while managing sensitive patient information.
• Managed case documentation using electronic health record systems.
• Coordinated staff scheduling to enhance team workflow and service delivery.
• Collaborated with leadership and field teams to assess territory performance and ensure service quality.
• Implemented tracking tools and process improvements to boost operational efficiency.
• Trained and mentored new hires on customer service procedures and compliance standards.

• Verified insurance benefits and eligibility, ensuring accurate documentation for patient access
• Communicated onboarding and workflow updates to leadership and team members, facilitating effective information flow
• Maintained adherence logs and reports to support operational accountability and compliance
• Supported coworkers with system navigation and processes with system navigation and process questions to maintain productivity

• Coordinated patient scheduling and daily intake operations to ensure smooth clinic flow

• Verified insurance eligibility and streamlined administrative workflows to improve intake efficiency

Trained new staff on intake procedures, documentation standards, and scheduling workflows to enhance team readiness

• Led patient information sessions explaining services, onboarding steps, and requirements

• Maintained accurate electronic health records and compliance standards

• • Managed patient scheduling, registration, documentation, and payment collection
• • Resolved patient concerns professionally while maintaining positive office experience
• • Confirmed appointments with patients to ensure attendance and ensured paperwork completion

• Resolved customer complaints promptly, applying problem-solving skills to achieve satisfactory outcomes and maintain customer loyalty.
• Implemented process improvements that streamlined workflows, resulting in more efficient service delivery and better customer satisfaction.
• Trained new staff on operational procedures and customer service best practices, improving onboarding experience and team readiness.
• Maintained organized records of patient interactions and transactions for compliance and reference.