Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Jennifer Escobar

Indianapolis,IN

Summary

Detail-oriented Customer Service & Administrative Specialist with 7+ years of experience in healthcare support, legal operations, immigration documentation, records management, and logistics. Strong communicator with proven ability to manage sensitive information, resolve complex issues, and excel in high-volume environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

McLaren Health Care
01.2025 - Current
  • First point of contact for members and providers.
  • Assist with benefits, claims, coverage, and eligibility.
  • Resolve escalations and document interactions under HIPAA guidelines.

Records Specialist / Immigration & Mail Assistant

Ice Miller LLP
01.2024 - 12.2025
  • Managed records and high-volume legal mail.
  • Prepared USCIS filings: In589, In485, In765, Parole, Nn400, In130, In129F, In751, In90.

Freight Dispatcher

Robinson Express Corp
01.2018 - 12.2023
  • Booked loads, managed drivers, handled IFTA, factoring, and compliance.

Secretary

MSD Wayne Township
01.2022 - 12.2023
  • Managed student records, communications, and administrative support.

Education

High School Diploma -

Skills

  • Customer Service
  • HIPAA Compliance
  • Immigration Documentation
  • Records Management
  • Digitization
  • Microsoft Office
  • CRM Systems
  • Logistics Dispatching
  • Data Entry
  • Translation

Languages

  • English, Fluent
  • Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the United States

Timeline

Customer Service Representative

McLaren Health Care
01.2025 - Current

Records Specialist / Immigration & Mail Assistant

Ice Miller LLP
01.2024 - 12.2025

Secretary

MSD Wayne Township
01.2022 - 12.2023

Freight Dispatcher

Robinson Express Corp
01.2018 - 12.2023

High School Diploma -

Jennifer Escobar