Farad Muhammad
Jacksonville,AR
Summary
Driven and empathetic, with a proven track record at Zips Car Wash, I excel in customer service and problem-solving, enhancing client satisfaction and loyalty. Skilled in active listening and critical thinking, I significantly contribute to team goals and customer retention, demonstrating professionalism and a commitment to excellence in every interaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Zips Car Wash
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Food Service Worker
Little Caesars Pizza
03.2023 - 02.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Little Rock Central High School
Little Rock06-2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Zips Car Wash
03.2024 - Current
Food Service Worker
Little Caesars Pizza
03.2023 - 02.2024
High School Diploma -
Little Rock Central High School
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