Farah Afendy
Cincinnati
Summary
Professional worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Host
Nicholsons
Cincinnati, OH
02.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Waiter
In-N-Out Burger
Oceanside, CA
01.2021 - 10.2024
- Checked on guests to verify satisfaction with each course.
- Memorized frequent customer preferences to build relationships and loyalty.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Greeted and accommodated guests, building positive experience from first interaction.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Barista
Starbucks
Oceanside, CA
10.2022 - 06.2023
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Florist/Cashier
SEASIDE FLOWERS
California
02.2022 - 12.2022
- Utilized knowledge of various flower types to create unique arrangements according to customer specifications or personal preferences.
- Informed customers about care, maintenance and handling of various flowers, foliage, indoor plants, and other items.
- Accurately estimated costs for custom orders based on client specifications.
- Showed proficiency in creating bouquets, corsages and boutonnieres for weddings and other special occasions.
- Wrapped and priced completed arrangements.
Education
High school diploma -
Oceanside High School
Oceanside, CA02.2026
Associate of Arts - Communications
University of Cincinnati
Cincinnati, OH05.2028
Skills
- Guest engagement
- Strong work ethic
- Memory retention
- Hospitality service expertise
- Upselling techniques
- Point of sale (POS) system operations
- Customer service
- High volume dining
Languages
English - Fluent
Bahasa Indonesia - Fluent
Interests
- Backpacking and Hiking
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
Timeline
Server/Host
Nicholsons
02.2025 - Current
Barista
Starbucks
10.2022 - 06.2023
Florist/Cashier
SEASIDE FLOWERS
02.2022 - 12.2022
Server/Waiter
In-N-Out Burger
01.2021 - 10.2024
High school diploma -
Oceanside High School
Associate of Arts - Communications
University of Cincinnati
Section name
Authorized to work in the US for any employer