Matthew Aguilar
Anaheim,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Server/Host
Craft By Smoke And Fire
Anaheim, CA
05.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Behavioral Health Technician
Better Days Treatment
Anaheim, CA
01.2021 - 03.2022
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Administered medications as prescribed by physician or psychiatrist.
- Maintained accurate documentation of patient progress and treatments received.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Aided patients in performing activities of daily living.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Voluntary Worker
Newsong Church Of Grove
Santa Ana, CA
05.2020 - 12.2021
- Collaborated with other team members to ensure successful completion of tasks.
- Provided guidance and mentorship for new volunteers during their onboarding process.
- Set up tables and chairs and unloaded equipment for various volunteer events.
- Assisted with facilities maintenance, basic cleaning and trash removal.
Shift Leader/Deli Clerk/Cashier
Cortinas's Italian Market
Anaheim, CA
03.2017 - 08.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Loara High School
Anaheim, CA05.2016
Associate of Arts - TV/Film
Fullerton College
Fullerton, CASkills
- Order Management
- Table Setting
- Supply Restocking
- Table Bussing
- Guest Engagement
- Food Running
- Cash Handling
- Relationship Management
- Positive and Professional
- High-Volume Dining
- Guest Seating
- Willingness to Learn
- Group Instruction
- Guest Relations
Timeline
Server/Host
Craft By Smoke And Fire
05.2022 - Current
Behavioral Health Technician
Better Days Treatment
01.2021 - 03.2022
Voluntary Worker
Newsong Church Of Grove
05.2020 - 12.2021
Shift Leader/Deli Clerk/Cashier
Cortinas's Italian Market
03.2017 - 08.2020
High School Diploma -
Loara High School
Associate of Arts - TV/Film
Fullerton College
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