Farah Fahmi

• Working with the president to support organizational leadership and strategy, filling in as needed.
• Provided insights and suggestions to influence the union's decision-making, improving community impact.
• Successfully led and organized cultural events, educational workshops, and community outreach.
• Managing social media accounts
• Actively engaged with members, addressing concerns, and creating inclusivity.
• Working with the finance committee to create organization budgets.

• Performed pre-testing procedures for patients aged 2 to 90+ (measuring visual acuity, taking retinal images, and performing visual field tests),
• Scheduled appointments, handled referrals and ordered optical supplies for optometric practice.
• Managed data entry tasks including inventory management, patient files, insurance claims, and transactions.
• Assisted patients with proper fitting and adjustments of eyeglasses and dispensing ensuring optimal comfort and functionality.
• Collaborated with insurance providers to verify coverage, facilitating smooth patient and practice transactions.
• Educated patients on proper contact lens care and selection.
• Oriented and trained new staff on proper procedures and policies.

• Complimented by upper management for excellent customer service and maintaining higher-than-average monthly sales
• Educated customers about frames and lens options, including materials, coatings, and special features to suit client needs.
• Processed insurance claims accurately and efficiently.
• Coordinated repair or replacement of damaged frames or lenses according to warranty policies.
• Frequent training on new items, technology, and sales strategies.

• Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
• Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Reporting to direct manager whilst submitting requests to corporate on behalf of the retail location.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses.
• Resolved customer complaints professionally.
• Maintaining prior duties as Sales Associate

• Worked under a registered healthcare professional's supervision (registered social worker).
• Observed, and reported substantial findings and/or changes in student's behaviour, work habits, and performances.
• Collaborated closely with mental health professionals with treatment plan implementation.
• Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Assisted in development of school programs, increasing awareness of mental health resources.

Minoring in Mental Health, Addiction and Society

• Member of the Middle Eastern Students' Association
• Member of the Turkish Students' Association