Mervat Dawood
Sterling Heights,MI
Summary
A dynamic, results-oriented Certified Training Manager offering focused leadership to drive sales and profit in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity, and initiative. Ready to apply skills and years of experience in a new and challenging role to continue to grow within the company.
Overview
24
24
years of professional experience
Work History
Certified Training Manager
Arby's
06.2016 - Current
- Hired, trained, and mentored new assistant and general managers to ensure smooth operation of business and promote team environment.
- Managed payroll budget and scheduling.
- Financial responsibilities including analyzing financial reports, establishing budget controls and providing action plans
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service to ensure profitability.
- Monitor operation for consistent sanitation, food quality, and presentation.
- In charge of new product roll-out procedures and marketing.
- Launched 50 plus new restaurants in Egypt in 2018 and Saudi Arabia in 2023.
- Managed restaurants with 3 million dollars in revenue
Multi-Unit General Manager
Sonic
01.2000 - 06.2016
- Recruited, interviewed, and hired individuals who would bring passion and dedication to job.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules for crew members and managers and monitored performance.
- Trained for development of all different positions from crew members to management.
- Give constructive feedback to motivate team members.
General Manager
McDonaldss
05.2000 - 01.2009
- Recruited, hired, trained, and mentored staff of up to 75 employees.
- Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.
- Trained service staff through suggestive selling
- Banking, payroll, and cash handling
- Overseeing Food preparation and maintaining F&B standards.
- Led daily and monthly inventory count
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Investigated and resolved Food/Beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Education
Business Communication
Macomb Community College
Management Training/Flight School Inspire Brands
Skills
- Leadership
- Staff Training
- Public Speaking
- Trilingual (English, Arabic, and Chaldean)
- Purchasing/Inventory control
- Quality Assurance/Control Systems
- Facilities/Safety Management Improvement
- Problem-solving skills
- Store operations
Timeline
Certified Training Manager
Arby's
06.2016 - Current
General Manager
McDonaldss
05.2000 - 01.2009
Multi-Unit General Manager
Sonic
01.2000 - 06.2016
Business Communication
Macomb Community College
Management Training/Flight School Inspire Brands
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