Farah Hassan
Round Rock,Texas
Summary
Back in 1999 always wanted to be a Computer Tech or IT Tech or any other person who can fix everything on computer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Tech Tags INC
01.2019 - 06.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
Education
Bachelors - Commerce
The Karachi University
05.2009
Skills
- Communication Skills
- Information Technology
- Hardware
- Linux
- Firewalls
- Customer Service
Certification
- Google It Support Professional Certificate 2024
Timeline
IT Support Technician
Tech Tags INC
01.2019 - 06.2023
Bachelors - Commerce
The Karachi University