Farah Tawfik
Chino Hills,United States
Summary
Results-driven Account Manager, Social Media Marketer, and Human Resource Assistant with
proven success in managing client relationships, driving revenue growth, and implementing
strategic initiatives.
Overview
9
9
years of professional experience
Work History
Account Manager
Perspectives LTD.
02.2023 - Current
- Manage EAP accounts of all sizes by representing my team both internally with direct reports and supporting roles and externally with clients
- Gain a thorough grasp of the client's market position, their product or service, points of differentiation, and competitive environment
- Fulfilled on-call duties, took care of CISD cases and supervisor referrals
Human Resource and Call center Representative
California Covid-19 Rent Relief Program with Adecco
05.2020 - 02.2021
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Human Resources Internship
Human Resources Diversity and Inclusion, California State University, Fullerton
11.2019 - 03.2020
- Participated and created new projects and trainings for Labor & Relations
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Social Media Marketer, HR assistant, Digital Account Manager, Medication Deliverer
Medicine Shoppe Pharmacy
06.2015 - 11.2018
- Maintains accurate and up-to-date human resource files, records, and documentation
- Followed up with clients via account management tools
- Maintaining a website, writing, and creating training programs for employees
Education
Master's Degree - Industrial organizational Psychology emphasis
Liberty University
03.2023
Bachelor's Degree - Human Communication Studies, Organization
Cal State University, Fullerton
05-2020
Skills
- Fluent in English and Arabic
- Proficient in SPSS, Qualtrics and Microsoft office
- Proficient in marketing campaign management
- Sharepoint, outlook, and teams
- Social media (strategy, campaigns, etc)
- Data analytics and data management tools
Timeline
Account Manager
Perspectives LTD.
02.2023 - Current
Human Resource and Call center Representative
California Covid-19 Rent Relief Program with Adecco
05.2020 - 02.2021
Human Resources Internship
Human Resources Diversity and Inclusion, California State University, Fullerton
11.2019 - 03.2020
Social Media Marketer, HR assistant, Digital Account Manager, Medication Deliverer
Medicine Shoppe Pharmacy
06.2015 - 11.2018
Master's Degree - Industrial organizational Psychology emphasis
Liberty University
Bachelor's Degree - Human Communication Studies, Organization
Cal State University, Fullerton
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