Farah Tawfik
Chino Hills,CA
Summary
Driven by a passion for process improvement and a knack for data analysis, I excelled at Perspectives Ltd by automating HR processes, enhancing efficiency by 30%. Known for exceptional communication and organizational skills, I seamlessly managed employee benefits programs and spearheaded company-wide events, fostering a positive culture and strengthening client relationships.
Overview
9
9
years of professional experience
Work History
Account Manager
Perspectives Ltd
Remote
02.2023 - Current
- Administer employee benefits programs, ensuring compliance with employment laws and company policies.
- Draft and distribute company-wide communications, effectively conveying important updates and information for clients from a large book of business.
- Maintain records with impeccable attention to detail and handle sensitive information with discretion.
- Implement and automate HR processes to improve efficiency and accuracy, adapting to both structured and ambiguous scenarios.
- Analyze various metrics and create reports to support decision-making processes.
- Assist in the organization and execution of company events and trainings, promoting a positive and inclusive culture.
Human Resource and Call Center Representative
Adecco
Remote
05.2020 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
HR Assistant
California State University Of Fullerton
Fullerton, CA
11.2019 - 03.2021
- Supported the HR team in daily operations, including recruitment, onboarding, and employee relations.
- Managed employee inquiries related to benefits, payroll, and company policies, providing accurate and timely information.
- Coordinated training sessions and maintained training records, ensuring compliance with mandatory requirements.
- Assisted in the preparation and distribution of internal communications and announcements.
- Maintained a high level of confidentiality and professionalism when handling sensitive information.
- Participated and created new projects for Labor & Relations and utilized my strong leadership skills
- Conducted numerous training sessions
Social Media Manager and Medication Deliverer
The Medicine Shoppe® Pharmacy
Ontario California
06.2015 - 11.2018
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Delivered medications to nursing homes and various hospitals
Education
Master of Arts - Industrial Organization Psychology
Liberty University
Lynchburg, VA03.2023
Bachelor of Arts - Human Communication Studies
California State University - Fullerton
Fullerton, CA05.2020
Associate of Arts - Communication Studies
Mt San Antonio College
Walnut, CA12.2017
Skills
- Strategic Planning
- Time Management
- Customer Rapport
- Acquisition and Retention Strategies
- Excellent verbal and written communication
- Proficient In Microsoft office and sharepoint
Timeline
Account Manager
Perspectives Ltd
02.2023 - Current
Human Resource and Call Center Representative
Adecco
05.2020 - 07.2021
HR Assistant
California State University Of Fullerton
11.2019 - 03.2021
Social Media Manager and Medication Deliverer
The Medicine Shoppe® Pharmacy
06.2015 - 11.2018
Master of Arts - Industrial Organization Psychology
Liberty University
Bachelor of Arts - Human Communication Studies
California State University - Fullerton
Associate of Arts - Communication Studies
Mt San Antonio College