Parham Roshandel
Great Falls,VA
Summary
A highly motivated and detail-oriented professional with a background in risk management, collections, and coordination. Skilled in identifying and mitigating risks, ensuring compliance, and driving process improvements. Experienced in data analysis, cross-functional collaboration, and regulatory compliance, with a focus on customer-centric solutions.
Overview
7
7
years of professional experience
Work History
Banker
Wells Fargo
09.2022 - 09.2024
- Maintained strict compliance with all banking regulations, ensuring secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Loan And Business Consultant
Capital One Bank
10.2020 - 08.2021
- Reviewed and revised sustainability proposals or policies.
- Conducted and oversaw contingency plan integration and
operations. - Investigated products or markets to determine areas for opportunity.
- Managed all business development and worked closely with the loan
officers to aid businesses in crisis during the pandemic. - Directly helped fund over 5000 businesses in need by developing
strong relationships with business owners and the team of
associates working with the SBA to manage and transfer all funds to
areas of need.
Branch Ambassador
Capital One Bank
11.2019 - 10.2020
- Developed a strong connection with a well-coordinated team to
create a strong relationship with the customers - Created and maintained hundreds of business accounts as well as established new business opportunities for new businesses and guided them towards the correct financial path
- Supported customer needs in all areas of the branch, from the cash
handling and service needs
to rotating throughout the branch based on the customer needs - Managed approximately 30 incoming calls, emails and faxes per day from customers.
Hiring Consultant
K12
03.2018 - 10.2019
- Performed difficult staffing duties, including dealing with
understaffing, refereeing disputes, firing employees and
administering disciplinary procedures - Discussed company's needs and requirements with
management team and worked to establish strong communication
system between management and staff - Conversed with, observed, surveyed, and tested staff to assess
current strengths and weaknesses - Conducted internal analysis and observation to perceive areas that
could use improvement - Provided feedback and suggestions to upper management
Education
Bachelor of Arts - Global Affairs
George Mason University
Fairfax, VA03.2024
Associate of Arts - General Studies
NVCC
Annandale, VA2018
Skills
- Risk Management & Compliance
- Data Analysis & Reporting
- Collections Strategy & Operations
- Regulatory Compliance (FDCPA, etc)
- Stakeholder Collaboration
- Process Improvement & Optimization
- Microsoft Office Suite (Excel, Word, PowerPoint)
- SQL and Data Visualization Tools (if applicable)
Languages
Farsi
Native or Bilingual
Azeri
Native or Bilingual
Turkish
Native or Bilingual
Arabic
Limited Working
French
Elementary
Timeline
Banker
Wells Fargo
09.2022 - 09.2024
Loan And Business Consultant
Capital One Bank
10.2020 - 08.2021
Branch Ambassador
Capital One Bank
11.2019 - 10.2020
Hiring Consultant
K12
03.2018 - 10.2019
Bachelor of Arts - Global Affairs
George Mason University
Associate of Arts - General Studies
NVCC
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