Fareda Lok
New York
Summary
Upbeat, friendly and professional individual with a passion for learning and excelling in a hospitality setting. Quick grasp of restaurant operations, ensuring delivery of top-notch service. Strong communication and multitasking abilities with anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress
SalaThai
10.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Restaurant Hostess
VIV Bar&Restaurant
09.2022 - 10.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Packer
ChangnoiThai Restaurant
01.2021 - 09.2022
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Education
BBA - Management
Assumption University
Skills
- Client Support Expertise
- Efficiency Improvement
- Engaged Learning
- Customer Engagement
- Effective Multitasking
- Engaging with Visitors
- Collaborative Teamwork
- Efficient Order Collection
- Network Development
- Detail-Oriented
- Skilled in Guest Relations
- Effective Communication
Personal Information
Title: Waitress
Languages
English
Full Professional
Timeline
Waitress
SalaThai
10.2022 - Current
Restaurant Hostess
VIV Bar&Restaurant
09.2022 - 10.2022
Food Packer
ChangnoiThai Restaurant
01.2021 - 09.2022
BBA - Management
Assumption University
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